The repaire was completed well and earlier than originally stated

they carried out the work and supplied me with a loan car

all completed as requested

As above. Was also given advice about better payment option for my service by extremely polite and friendly person.

See above - I especially liked them sending videos to me showing what they did

Convenience

I've used a number of BMW dealers over the last thirty years. You're probably the best. Albeit with a car park that needs extra capacity. Your service advisors are very helpful. I dealt with Henry and Kirsty a few times. Both are fantastic.

Staff very friendly and Kirsty was efficient. Nothing too much trouble

Total satisfaction

Online check-in was a great idea and saved alot of time. Impressed with the virtual service video

See above.

Very god and quick, informative

I welcomed the video from the service engineer, something that is easy to do and gives confidence that the car was checked over.

A personal service expertly implemented by all concerned, especially Naim Islam of the service team!!

Very helpful

I was looked after from start to finish, special thanks to Kirsty and Jordan who really showed excellent customer service and communication skills. I was given a beautiful new hire car for the day too.

good service

Convenient, efficient and on time service run by helpful staff. Great clean after also. Many thanks

The set up for servicing during covid was good.

Fast, efficient and friendly service.

Cooper cobham is working to keep my car safe so I have one less thing to worry about

Great service and the whole procedure for drop of and collection during Covid was managed very carefully.I was very reassuring.

Problem areas identified and sent to me as a video

Easy to book mot and device. You keep in touch with how things are going through a health check video. Easy to pay. Good COVID guidelines adherence. Car beautifully clean on collection

All the work was completed on time.

Car came back clean and the whole process was painless

Prompt service and great feedback

Good communication, and very good cirticy car

The car was ready to collect on time, clean and ready to go. The Covid procedures worked well and the quoted bill was accurate when it was time to pay.

Dealt with professionally and they tried their best to fix the issues.

All work done and hand-overs efficient and friendly

Efficiently and courteously dealt with.

Quick, easy reliable, car came back all clean

Polite and friendly service.

No problems everything carried out on time

service was dealt with very well with regard to safety from covid

Did what was asked

Service Recpition Henrey and Maciek very help full

Efficient service despite COVID issues

Everything went very well.

See above

Very responsive, gave plenty of detail and worked to get the best deal

Attentive and responsive, despite lockdown restrictions

I received a great deal plus clear and speedy communications.

Very Satisfied. Sales person was helpful and courteous and dealt well with the challenging COVID19 situation.

Brilliant sales with big thanks to Jamie smith who has been so helpful.

Jamie was really supportive throughout the process

Good customer service, Kieran did everything he can to find the vehicle based on my needs. During the testing pandemic times Kieran did a fantastic job.

Because of Simon, it could not be less than 5

Completely satisfied. Annie-Sophie Ellmann handled everything with complete professionalism throughout and was always very helpful.