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ABOUT COOPER COBHAM.

Visit our state-of-the-art retailer centre to view the latest range of models.

Meet the team

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Lewi Fasulo

Head of Business

Alex Miller

New Car Sales Manager

Bash Salloum

New Car Retail Manager

Simon Hurst

Used Car Sales Manager

Peter Williams

Used Car Retail Manager

Oliver Clayton

Aftersales Manager

Dan Hague

New Car Sale Executive

Polina Mkhanna

New Car Sales Executive

Jas Khasriya

New Car Sales Executive

Lauran Hobday

Used Car Sales Executive

Brian Sheridan

Used Car Sales Executive

Jamie Smith

Sales Consultant

Kieran Mant

Sales Consultant

Jake Harris

Sales Admin

Nahidul Islam

Service Manager

Stephen Perryer

Parts Manager

Henry Tanor

Service Advisor

Lynda Ford

Aftersales Support

Elliot Miller

Product Genius

Leroy Marshall

Sales Logistics

Nikki Curtin

Senior Showroom Host

Diana Hawken

Showroom Host

Kim Roughton

Showroom Host

Graham Tozer

Service Advisor

Kirsty Cain

Service Advisor

Elle Fairfowl

Service Reception Manager

Ellie Teverson

Workshop Administrator

Danny Stanica

Site Logistics

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

that you did the work while I waited and I got to play in your other cars while you fixed mine

Service

There was a massive lack in communication which only seemed to be improved if Elle was present

Service

No communication throughout the job, having received no any formal documentation or video on the vehicle health check that was supposed to be carried out. I wondered if that had been done? What would be the areas for concern & potential remediation

Service

Service is usually good but there seems to be a high staff turnover these days

Service

It was just a winter wheel swap on a timed appointment, but it took nearly 2 hours!

Service

I have tried to contact them 3 times since my MOT was done and no reply. Very unprofessional and bad customer service

Service

Last visit was to have my winter tyres fitted. Arrived at the service centre and they were not available and I had to reschedule.

Service

Good job doing a major service for my 5 Series

Service

No pre-defined time to arrive. Friendly staff. Assured I would be called to be informed if brakes needed work but no call. I arrived to pick up car the next day but car & bill not ready. I was assured car would be washed and cleaned but wasn't.

Service

Excellent staff and excellent service ,Could not fault them

Service

The experience was good but my courtesy car wasn't the same size as my 5 series

Service

reminded to have work done, good service team, all work carried out as agreed, loan car for day and completed on time

Service

People need to stop covering up problems and tell the truth

Service

They are attentive, happy and more than willing to listen to any questions you have. Nothing too much trouble. Well organised. Completely satisfied.

Service

My service booking was cancelled at 5.50pm the day before the servicing was arranged. After taking my car back noted a scratch on the wheel.

Service

Excellent service

Service

How can I feel confident that all work was done following my comments in question 1. above?

Service

Not perfect as a long lead time for booking a diagnostic service slot was initially quoted. In the event when the vehicle did suffer the issue for a second time it became an emergency appointment which was handled extremely well.

Service

The work requested was undertaken but not in the agreed timescales which involved in the loss of use of my vehicle. Warranty isssues not upheld and which are the subject of an on-going investigation.

Service

Prompt effective service

Service

They were short staffed and overcrowded but tried their best to help me . Purely down to the staff not the company at all .

Service

Check in and collection took longer than it should have done.

Service

Work done as arranged. Comfortable waiting area and good coffee (shame about the biscuits!)

Service

We were made to feel very welcome and were able to agree a deal which worked for us, rather than something generic.

Service

Good communication and interaction with staff.

Service

There was some sort of mix up over the start time for my service. This might have been my fault. But the service was completed within a reasonable amount of time and I have no complaints.

Service

Polina was away when I actually took delivery - the cover for her should have been better and more prepared for me.

Sales

Very attentive and well informed staff.

Sales

Excellent service from Marvin

Sales

The dealer was very responsive to clinch the sale. The handover was a rather chaotic, poor experience (partly the dealer, partly BMW UK) and the after sales service to address missing parts was woeful; the dealer ignored phone calls and emails.