that you did the work while I waited and I got to play in your other cars while you fixed mine

There was a massive lack in communication which only seemed to be improved if Elle was present

No communication throughout the job, having received no any formal documentation or video on the vehicle health check that was supposed to be carried out. I wondered if that had been done? What would be the areas for concern & potential remediation

Service is usually good but there seems to be a high staff turnover these days

It was just a winter wheel swap on a timed appointment, but it took nearly 2 hours!

I have tried to contact them 3 times since my MOT was done and no reply. Very unprofessional and bad customer service

Last visit was to have my winter tyres fitted. Arrived at the service centre and they were not available and I had to reschedule.

Good job doing a major service for my 5 Series

No pre-defined time to arrive. Friendly staff. Assured I would be called to be informed if brakes needed work but no call. I arrived to pick up car the next day but car & bill not ready. I was assured car would be washed and cleaned but wasn't.

Excellent staff and excellent service ,Could not fault them

The experience was good but my courtesy car wasn't the same size as my 5 series

reminded to have work done, good service team, all work carried out as agreed, loan car for day and completed on time

People need to stop covering up problems and tell the truth

They are attentive, happy and more than willing to listen to any questions you have. Nothing too much trouble. Well organised. Completely satisfied.

My service booking was cancelled at 5.50pm the day before the servicing was arranged. After taking my car back noted a scratch on the wheel.

Excellent service

How can I feel confident that all work was done following my comments in question 1. above?

Not perfect as a long lead time for booking a diagnostic service slot was initially quoted. In the event when the vehicle did suffer the issue for a second time it became an emergency appointment which was handled extremely well.

The work requested was undertaken but not in the agreed timescales which involved in the loss of use of my vehicle. Warranty isssues not upheld and which are the subject of an on-going investigation.

Prompt effective service

They were short staffed and overcrowded but tried their best to help me . Purely down to the staff not the company at all .

Check in and collection took longer than it should have done.

Work done as arranged. Comfortable waiting area and good coffee (shame about the biscuits!)

We were made to feel very welcome and were able to agree a deal which worked for us, rather than something generic.

Good communication and interaction with staff.

There was some sort of mix up over the start time for my service. This might have been my fault. But the service was completed within a reasonable amount of time and I have no complaints.

Polina was away when I actually took delivery - the cover for her should have been better and more prepared for me.

Very attentive and well informed staff.

Excellent service from Marvin

The dealer was very responsive to clinch the sale. The handover was a rather chaotic, poor experience (partly the dealer, partly BMW UK) and the after sales service to address missing parts was woeful; the dealer ignored phone calls and emails.