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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
The repaire was completed well and earlier than originally stated
they carried out the work and supplied me with a loan car
all completed as requested
As above. Was also given advice about better payment option for my service by extremely polite and friendly person.
See above - I especially liked them sending videos to me showing what they did
Convenience
I've used a number of BMW dealers over the last thirty years. You're probably the best. Albeit with a car park that needs extra capacity. Your service advisors are very helpful. I dealt with Henry and Kirsty a few times. Both are fantastic.
Staff very friendly and Kirsty was efficient. Nothing too much trouble
Total satisfaction
Online check-in was a great idea and saved alot of time. Impressed with the virtual service video
See above.
Very god and quick, informative
I welcomed the video from the service engineer, something that is easy to do and gives confidence that the car was checked over.
A personal service expertly implemented by all concerned, especially Naim Islam of the service team!!
Very helpful
I was looked after from start to finish, special thanks to Kirsty and Jordan who really showed excellent customer service and communication skills. I was given a beautiful new hire car for the day too.
good service
Convenient, efficient and on time service run by helpful staff. Great clean after also. Many thanks
The set up for servicing during covid was good.
Fast, efficient and friendly service.
Cooper cobham is working to keep my car safe so I have one less thing to worry about
Great service and the whole procedure for drop of and collection during Covid was managed very carefully.I was very reassuring.
Problem areas identified and sent to me as a video
Easy to book mot and device. You keep in touch with how things are going through a health check video. Easy to pay. Good COVID guidelines adherence. Car beautifully clean on collection
All the work was completed on time.
Car came back clean and the whole process was painless
Prompt service and great feedback
Good communication, and very good cirticy car
The car was ready to collect on time, clean and ready to go. The Covid procedures worked well and the quoted bill was accurate when it was time to pay.
Dealt with professionally and they tried their best to fix the issues.
All work done and hand-overs efficient and friendly
Efficiently and courteously dealt with.
Quick, easy reliable, car came back all clean
Polite and friendly service.
No problems everything carried out on time
service was dealt with very well with regard to safety from covid
Did what was asked
Service Recpition Henrey and Maciek very help full
Efficient service despite COVID issues
Everything went very well.
Many thanks for your valued custom and kind words about Kirsty! Mark Siddle, Head of Business
See above
Very responsive, gave plenty of detail and worked to get the best deal
Attentive and responsive, despite lockdown restrictions
I received a great deal plus clear and speedy communications.
Very Satisfied. Sales person was helpful and courteous and dealt well with the challenging COVID19 situation.
Brilliant sales with big thanks to Jamie smith who has been so helpful.
Jamie was really supportive throughout the process
Good customer service, Kieran did everything he can to find the vehicle based on my needs. During the testing pandemic times Kieran did a fantastic job.
Because of Simon, it could not be less than 5
Completely satisfied. Annie-Sophie Ellmann handled everything with complete professionalism throughout and was always very helpful.
Many thanks for choosing Cooper Cobham, and your lovely feedback about Annie! Mark Siddle, Head of Business