Will have to come back next week for unfinished work.

Great just too busySite needs to be bigger too many cars and people in such a small space.

Covered everything I needed and did it nicely

All done on time, car cleaned, polite staff

I was led to believe that the issue with my vehicle would be covered by the warranty, this turned out not to be the case and I had to pay for the repair. If there is a doubt do not raise a customers hope only to dash it at the end!

Good service from polite, pleasant professionals

Reliable choice. Always polite and helpful

I bought my Z4 in Oct last year with a roof rattle when closed. Been back for third time and it has now been addressed. However I now have to return with rattle in rear passenger window whe the roif is open and windows up??Service Dept always sympa

Inside of car returned unclean with marks and oily fingerprints on dashboard (though carpet was hovered). Empty paper coffee cup from someone from Service Center left inside car.

The procedure was fast and efficient.

The rearranged service was perfect and your staff were v attentive and helpful on the day

Staff are pleasant and I like the facilities in the show room whilst waiting for work on the car to be completed.

After initial contact from Cooper Cobham when my car was recovered in, I received no updates from them unless I chased for the 3 weeks it was in with them. Plus car wasn't cleaned on collection.

Although due to traffic conditions i was 40 mins late, I was still greeted with a smile and warm welcome and my car serviced and cleaned in to time promised.

Ease of booking date for service and I like the 'pick car up at home service'

It took so long for staff to book me in that I was late for work. On the paperwork my mileage was entered wrong (last year's) and the tyre details were wrong. When I was taken out to collect my car, it had not been cleaned. Had to wait even longer.

The service was great. I was told exactly how much it would cost and how long it would take. I was really looked after at the branch in Cobham.

I usually would have given 5 stars but on this occasion the was returned to without having been washed.

The collection day was extended to the following day but the car had still not been washed or valeted upon collection. A day later I found workshop test equipment in the boot.

As above. Please contact me for more details.

this time the Service salesmen was very to the piont and overall his manner was very short and abit off hand....... I was just another person to get through the system for the day .....

Generally satisfied, however the morning after the service I had a tyre pressure warning ("slightly low") and need to take the car back in this weekend to be reset. May be nothing to do with the service but does happen fairly often

Service required for an emergency repair was fast, efficient and friendly. Exceeded expectations.

was kept informed