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ABOUT COOPER COBHAM.

Visit our state-of-the-art retailer centre to view the latest range of models.

Meet the team

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Lewi Fasulo

Head of Business

Alex Miller

New Car Sales Manager

Oliver Clayton

Aftersales Manager

Simon Hurst

Used Car Sales Manager

Beth Smith

Parts Manager

Javeed Ali

Used Car Retail Manager

Peter Williams

Used Car Retail Manager

Lee Fogg

New Car Retail Manager

Jerry Gravell

Local Business Development Manager

Grant Morris

Used Car Sales Executive

Jamie Smith

Sales Consultant

Miguel Neulaender

Sales Consultant

Kevin Van Hinsbergh

Sales Consultant

Kayleigh Widdowson

Service Reception Manager

Kieran Mant

Sales Consultant

Jake Harris

Sales Admin

Henry Tanor

Service Advisor

Lucy Blood-Courtney

Service Advisor

Elliot Miller

Product Genius

Marvin Mills

Sales Consultant

Oliver Noakes

Sales Consultant

Leroy Marshall

Sales Logistics

Nicole Waller

Service Reception Manager

Lorna Kirk

Receptionist Host

Lara Mcarthy

Receptionist Host

Sophia Marseilles

Receptionist Host

Diana Hawken

Host Receptionist

Nikki Curtain

Host Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It took so long for staff to book me in that I was late for work. On the paperwork my mileage was entered wrong (last year's) and the tyre details were wrong. When I was taken out to collect my car, it had not been cleaned. Had to wait even longer.

Service

The service was great. I was told exactly how much it would cost and how long it would take. I was really looked after at the branch in Cobham.

Service

I usually would have given 5 stars but on this occasion the was returned to without having been washed.

Service

The collection day was extended to the following day but the car had still not been washed or valeted upon collection. A day later I found workshop test equipment in the boot.

Service

As above. Please contact me for more details.

Service

this time the Service salesmen was very to the piont and overall his manner was very short and abit off hand....... I was just another person to get through the system for the day .....

Service

Generally satisfied, however the morning after the service I had a tyre pressure warning ("slightly low") and need to take the car back in this weekend to be reset. May be nothing to do with the service but does happen fairly often

Service

Service required for an emergency repair was fast, efficient and friendly. Exceeded expectations.

Service

I was very impressed by the attention given to me and the willingness to assist. The person who attended to my requirements (Henry) was enthusiastic and paid attention to my detailed concerns

Service

Work done as agreed. However, not clear why Cooper Cobham need the car for 9 hours!

Service

They were able to promptly identify and fix the problem of my car and quickly. Could have washed the car but assume did not have time for that.

Service

Parking is terrible at the Cobham branch due to all the stock cars on site. Has been the case for some time and is very bad experience on arrival

Service

a simple task , but done with no fuss

Service

No video sent or health check document. Four phone calls relating to this oversight went unanswered . Had to call at garage to sort the problem. 34 mile round trip!

Service

Cooper Cobham had multiple times to prove their worth and failed every single time.Customer contact is non existent making customers have to go to Cobham to get update.

Service

The Service Adviser, Henry Tanor, was excellent and went out of his way to help.But the vehicle had to be returned twice to correct. In fact. one fault has still not been done.

Service

very good service standards

Service

Car parking is a nightmare

Service

On arrival at 0830am I was informed that I would not be able to collect the car until 6pm. I had expected to be able to collect my car after 3 hours which was the time the booking service advised me it would take.

Service

As above, with particular praise for the service agent Lucie, who was excellent and a credit to the organisation.

Service

Super service

Service

Sam looked after everything efficiently and was professional throughout.

Service

Generally no issues other than mentioned.

Service

It was a simple procedure. Staff were polite and very helpful. The procedure was done quickly as I waited.

Service

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Service

I've got the rearview mirror and the horn fuse replaced.I had to return to BMW Cobham a second time because on my first visit the rearview mirror wasn't available and the horn fuse wasn't replaced properly.

Service

While you wait service was punctual for a basic oil and filter change

Service

For some reason all the pre-set radio channels were cancelled and I have not been able to pre -set them again.

Service

Despite BMW having the car for the entire day for what was an oil service, together with riveting the electric seat control panel to the seat( one rivet), NO SERVICE TOOK PLACE, NOR WAS THE RIVET DONE, AS IT WAS THE WRONG ONE! How? Given full details

Service

Bearing in mind this was my first Spring Safety Check since I bought the car from new in Dec 2017 I wasn't impressed, also the hood lining had to be replaced and had been recalled but BMW hadn't contacted me to tell me, how long would it have taken ?

Service

Booked service weeks in advance, and specified that I required a courtesy car. On arrival at dealership I was kept waiting nearly 3 HOURS!!!!!!!!!!!!!!!! to hand in car key for routine service! No courtesy car available. Service etc. satisfactory.

Service

The main niggle is being left without transportation as mentioned above.

Service

Great service, excellent team, kept me fully informed.

Sales

Maxine (Cooper Cobham) and Matt were really helpful

Sales

Everything handled efficiently and smoothly

Sales

As above had to continually ask for information. even when the car arrived at the garage no one had been put in charge of my order. It was only after I rang up that a sales assistant took up my case and he was exceptionally helpfull

Sales

Sat nav issues