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ABOUT COOPER COBHAM.

Visit our state-of-the-art retailer centre to view the latest range of models.

Meet the team

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Lewi Fasulo

Head of Business

Alex Miller

New Car Sales Manager

James Billowes

New Car Retail Manager

Bash Salloum

New Car Retail Manager

Simon Hurst

Used Car Sales Manager

Javeed Ali

Used Car Retail Manager

Peter Williams

Used Car Retail Manager

Oliver Clayton

Aftersales Manager

Jerry Gravell

Local Business Development Manager

Dan Hague

New Car Sale Executive

Maxine Dadoush

New Car Sales Executive & Motability Specialist

Polina Mkhanna

New Car Sales Executive

Jas Khasriya

New Car Sales Executive

Grant Morris-Soper

Used Car Sales Executive

Lauran Hobday

Used Car Sales Executive

Brian Sheridan

Used Car Sales Executive

Jamie Smith

Sales Consultant

Kevin Van Hinsbergh

Sales Consultant

Kieran Mant

Sales Consultant

Jake Harris

Sales Admin

Nahidul Islam

Service Manager

Stephen Perryer

Parts Manager

Henry Tanor

Service Advisor

Lynda Ford

Aftersales Support

Laura Tolman

Aftersales Support

Elliot Miller

Product Genius

Leroy Marshall

Sales Logistics

Nikki Curtin

Senior Showroom Host

Diana Hawken

Showroom Host

Kim Roughton

Showroom Host

Liz Elder

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Value for money

Service

The team at Cooper Cobham do everything they can for you even with the challenges they have thank you very much

Service

Trying to get through to your service consultants is a nightmare. Nobody ever answers their phone. The work itself seems to have served the purpose.

Service

friendly staff

Service

Waited for a day when a courtesy card would be available. It wasn't and no warning was given. Consequently cost time and money outweighing the cost of the work.

Service

Reception staff and sales rep, Polina, were extremely helpful and professional.

Service

Noot been kept up to date with the work requirements and the timeline for completion. Car was returned unwashed with bird droppings.

Service

Got there in the end. Chaotic and dread booking my car in!! Also no parking when you drop car off. Can never speak to anyone on the phone at cobham service dept!

Service

The only thing I was not sure about was the exact time the car was being picked up ie I had a time range. 8-11am.

Service

As above

Service

Original booking cancelled by BMW at short notice

Service

Car collected and time. We also know all required was done.

Service

I was expecting the car to be regassed for the air con. There is not note of it on the paperwork. The mot was due 1 day after the booked service but I was not advised and Coopers could not do it before the 10th May.Should have had a clean not noticea

Service

Once my car was found at Cobham the service wasn't too bad.....it was supposed to have been taken to Cooper Thames Ditton.

Service

Friendly staff. Again kept informed

Service

I will never use this garage again, the service was so bad I may never purchase another BMW at again.

Service

Friendly, fixed the issue

Service

As above. They never have anyone you can speak to. They damaged my car when it was in their care (and tried to cover it up...TWICE) and gave conflicting stories to BMW UK (even BMW UK acknowledged how terrible this was!)

Service

Despite booking 5 weeks in advance of the service for which I was told they would need the car for approx 1.5 hours, the car was actually in the garage for 23 hours and was returned unwashed despite the invoice showing a complimentary valet.

Service

See above. In addition a dust cap missing from a tyre was not spotted and replaced. The car was not cleaned and vacuumed as it was supposed to have been. The service advisory sheet gave dates for next required service visits 3 years in the past

Service

I was treated very well at the service desk but afterwards the car, keys and papers were returned to the wrong address. Fortunately the occupants found our address and gave keys and paperwork to my wife. I let you know and have had no feedback.

Service

Picked car up on a Sunday as agreed. Was told that reception would be informed and that car would be ready to collect - no-one was aware of anything. Key fob (remote control type) was damaged (cosmetically) on return, it now has a sharp edge.

Service

I booked the service weeks in advance but it was changed by Coopers at short notice forcing me to go elsewhere for the MOT. The parking at Coopers is chaotic. Nobody rang to advise me of progress on the car. Service is complacent and unreliable.

Service

The garage is always very busy, there is no where to park, the wait for the service is always 2 hours plus and even then I have to chase the service team to see when the car will be ready.

Service

Poor transparency regarding pricing of servicing costs. Costs being charged are greater than those advertised and no car cleaning.

Service

Mostly good but unable to service the aircon due to contaminated gas.

Service

Long waiting time

Service

After not receiving a call all day I returned to the dealership at 5:30pm to collect my vehicle ahead of the given time of 6pm. At 6:20pm I was still waiting in the packed customer waiting area. I ended up leaving without my car.

Service

-ridiculously long waiting times from point of booking request to booked date (have to book in April for a June service booking) -misadvised about the time required to diagnose a fault -loan car requested but not supplied

Service

Friendly, helpful Service Agent. However. No hire car available. Long waiting time at both ends. Car was kept for three days (should have been 1). Replacement tyres more expensive than market price. MOT more expensive than market price.

Service

No problems

Service

had the car for 3 days, which is no issue...but then came back with scratches on the steering wheel, and i know its a free valet but my kids would have done better!

Service

Absolutely atrocious customer service: It took 2 months to have a basic repair on my car, there was no communication at the facility. It also took 24 hours to get my car cleaned there. The whole experience felt like I wasn't taken seriously

Service

Took two days to do a MOT and very minor service, car was returned unwashed and dirty both inside and out.

Service

Overall, the service was OK. However, I received no update from the team (including the usual video report) while my car was on site. When the car was returned, it had only been half-washed (wheels were still quite dirty) and had not been dried. Poor

Service

Booking this service was through a central body which failed to understand that an MOT followed by the pre-warranty service requires a whole day. I was booked in for 2.30pm, arrived and was sent away again and asked to rebook.

Service

The service I booked was not done. The loaner car I booked was not provided.

Service

Excellent, the only very small problem was the service went overnight rather than just one day although I was kept informed of the delay and as it caused me no problem i agreed the time

Service

Nice friendly staff and helpful manner!

Service

As above: the Cobham personnel are always very smooth and agreeable. Unfortunately this is just words. This is not the first timeI have experienced a long wait rather than honest statements about when a vehicle will be ready.

Service

The next day, my service assistant called while I was at the theatre. I called back at 6pm and again at 6.30, but he did not return my call. I was told he would be in the next day, Good Friday. I had to call again and was told he was not in that day.

Service

Would have given you five stars had it not been for above mix-up.

Service

They forgot to clean my car after the service.

Service

As above

Service

- Made to wait for 1.5hrs before I could leave. - Courtesy car finally provided. Filthy with drink cartons and rubbish from others - Couldn't leave dealership as exit was blocked by angry customer who was disgruntled by poor service from dealership.

Service

prompt and efficient, although car not washed

Service

over 3 weeks in advance to get a service date car kept over night due to damaged new parts from supplier on this occasion i did not need my car the next day

Service

Last autumn service visits and work were a catalogue of disasters. My most recent visit was better but still not great. Was told brake pad replacemnet would take about one and a half hours - I was there for 3 hours.

Service

The communication at the dealer ship was rubbish, they were not proactive and didn't even react until prompted by me. Would never buy another car from Coopers, Cobham.

Sales

Excellent all round. The one problem is the lack of access in Cobham

Sales

The service from start to finish was fantastic, Jamie Smith and all the sales team kept me fully informed of progress with my order and the car arrived ahead of schedule. It was built to a high standard and exactly as specified at order.

Sales

I could not find fault with anything

Sales

Good communication from Maxine.

Sales

Polina was very friendly and helpful through the whole process

Sales

There was a slight bit of confusion regarding pick up as the salesman I was dealing with seemed to be out of the office a lot.

Sales

Staff were fantastic but Cobham Centre is dreadful - the parking situation is awful its so hard to find a space to park or even move your car within the area as so many cars coming and going for service/sales/recalls....

Sales

Zee Khan at Cooper Cobham did a great job from start to finish. From arranging an extended test drive to handing over the keys and follow up call he has been excellent.

Sales

Great team, very knowledgeable, always willing to help

Sales

Very pleased with salesperson, but car needs replacement battery

Sales

My X2 was ordered through the Motabiltity scheme very impressed with the sales team.