No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
A simple oil service left us with oil all over the new drive as the sump plug/washer hadn't been fitted back correctly. Roadside Assistance followed us to Cooper Cobham. Now fixed but still waiting for call re promised drive clean up >1week later.
Never too much trouble to explain the problems.
Very good friendly service. Good communication though out the day on how the car is progressing.
everything was fine
Assume service was completed in accordance with manufacturers format
I was charged £100 to tell me that I needed to spend £500 to correct one fault which I then had corrected outside BMW for £20. I also reported that the heating was not working and the engineer could not find a fault even though it was obvious.
Had to book it in yet again for the same job, nobody rings me back despite being assured that they would on at least 3 occasions in a week. Car came back late with more miles on it than it takes to get to my address and my dash cam had been disconect
Cooper Cobham worked on my central locking issue. Took 4 hours, I did specifically ask them to investigate a dash rattle (as glove box out) with detailed summary of issues. Car returned noise still there???
The service advisor told me I would not notice any change to my car after the engine management software update it had (Quality Enhancement). When I got the car back all of my personal settings were reset and the car felt very different to drive!
The recall was handled initially by BMW emergency services who promptly and efficiently handled the investigation and pick up of my vehicle and arranged for courtesy car.Once my car was with Coopers Cobham the work was completed without delay.
The fault was found and rectified. However, the car needed to remain at BMW over the weekend and despite assurances I would be contacted on the Saturday and given an updated there was no contact until the Monday.
quick competent but no courtesy car this time.
Service completed on time specified
Happy with Cobham but totally disappointed with Thames Ditton don't think theirs enough staff.
Customer service was shocking. It was virtually impossible to speak to anyone on the phone (it just rang and rang) and when someone did answer they took my name and number but no one ever called me back.
Put car in for airbag recall was given a time frame had to telephone three times to find out when the car was available first two times no one called me back.
The car went in for a service and MOT - all good. But has come back without the air conditioning working. This was working before it went in. I have not been able to book it in again until late August!
Courteous staff, efficient service, although can be a little busy
2 months to book in for repairs to be done. Car not washed, errors not resolved. 3 messages left now with no call back so far
Collect/deliver service for Recall worked very well. Kept in touch with developments, and safety check revealed worn ball joints. Replaced within 24 hours under extended warranty. Noticeable improvement with handling. Well pleased. But note 3. below
As above Whats interesting is all your "step lines" on the walls... Well you failed with me
See above, whilst they have stated they would have the car back I have to drop it off which unfortunately I do not have the time as I work around the south east and have a number of meetings and site that I have attend daily
BMW Assist took me to Cooper Cobham. This was Thurs, the service depart., had until Mon when they phoned to say what time would we like to pick the car up on Tues. When we got to Coopers the car was not ready and we had to get a taxi home.
All parts of service including paperwork properly completed.
All good no hiccups
BMW Cobham team are top notch.
Bit disappointed that no free first service on two year old caf with low mileage as i was told when purchasing the vehicle
Work was done thoroughly. The only problem I had is I couldn't be fitted in for about 6 weeks or so as work was being done at the branch. Therefore as the brake pads were getting low. This led to the discs also needing doing. So obviously extra cost
There are no positives relating to Cooper Cobham. There is next to zero customer parking The reception staff seem annoyed at having to deal with customers. 1 month wait for an appointment with no resolution. Another mth wait for a follow appt
Courteous and friendly reception staff. Car returned clean both inside and outside. Brilliant
Value for money
Trying to get through to your service consultants is a nightmare. Nobody ever answers their phone. The work itself seems to have served the purpose.
The team at Cooper Cobham do everything they can for you even with the challenges they have thank you very much
Noot been kept up to date with the work requirements and the timeline for completion. Car was returned unwashed with bird droppings.
Reception staff and sales rep, Polina, were extremely helpful and professional.
The only thing I was not sure about was the exact time the car was being picked up ie I had a time range. 8-11am.
Waited for a day when a courtesy card would be available. It wasn't and no warning was given. Consequently cost time and money outweighing the cost of the work.
Got there in the end. Chaotic and dread booking my car in!! Also no parking when you drop car off. Can never speak to anyone on the phone at cobham service dept!
The staff and management looked after me extremely well, going above and beyond to ensure I was as happy as could be at all times...couldn't fault them.
Staff (Maxine Dadoush) kept us updated as soon as she knew anything and encouraged us to contact her with any queries. She talked us through the whole process and ensured that we got the car we wanted.
No where to park at Coopers Cobham.
The communication at the dealer ship was rubbish, they were not proactive and didn't even react until prompted by me. Would never buy another car from Coopers, Cobham.
Excellent all round. The one problem is the lack of access in Cobham
The service from start to finish was fantastic, Jamie Smith and all the sales team kept me fully informed of progress with my order and the car arrived ahead of schedule. It was built to a high standard and exactly as specified at order.
I could not find fault with anything
Good communication from Maxine.
Polina was very friendly and helpful through the whole process
There was a slight bit of confusion regarding pick up as the salesman I was dealing with seemed to be out of the office a lot.
New car was not perfect. Steering wheel scratched and needs new cover plate. Pointed out on the day of collection - 2 weeks later and part still not even ordered. They send follow up email to check satisfaction but don't action the issues raised.