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Value for money
The team at Cooper Cobham do everything they can for you even with the challenges they have thank you very much
Trying to get through to your service consultants is a nightmare. Nobody ever answers their phone. The work itself seems to have served the purpose.
Waited for a day when a courtesy card would be available. It wasn't and no warning was given. Consequently cost time and money outweighing the cost of the work.
Reception staff and sales rep, Polina, were extremely helpful and professional.
Noot been kept up to date with the work requirements and the timeline for completion. Car was returned unwashed with bird droppings.
Got there in the end. Chaotic and dread booking my car in!! Also no parking when you drop car off. Can never speak to anyone on the phone at cobham service dept!
The only thing I was not sure about was the exact time the car was being picked up ie I had a time range. 8-11am.
Original booking cancelled by BMW at short notice
Car collected and time. We also know all required was done.
I was expecting the car to be regassed for the air con. There is not note of it on the paperwork. The mot was due 1 day after the booked service but I was not advised and Coopers could not do it before the 10th May.Should have had a clean not noticea
Once my car was found at Cobham the service wasn't too bad.....it was supposed to have been taken to Cooper Thames Ditton.
Friendly staff. Again kept informed
I will never use this garage again, the service was so bad I may never purchase another BMW at again.
Friendly, fixed the issue
As above. They never have anyone you can speak to. They damaged my car when it was in their care (and tried to cover it up...TWICE) and gave conflicting stories to BMW UK (even BMW UK acknowledged how terrible this was!)
Despite booking 5 weeks in advance of the service for which I was told they would need the car for approx 1.5 hours, the car was actually in the garage for 23 hours and was returned unwashed despite the invoice showing a complimentary valet.
See above. In addition a dust cap missing from a tyre was not spotted and replaced. The car was not cleaned and vacuumed as it was supposed to have been. The service advisory sheet gave dates for next required service visits 3 years in the past
I was treated very well at the service desk but afterwards the car, keys and papers were returned to the wrong address. Fortunately the occupants found our address and gave keys and paperwork to my wife. I let you know and have had no feedback.
Picked car up on a Sunday as agreed. Was told that reception would be informed and that car would be ready to collect - no-one was aware of anything. Key fob (remote control type) was damaged (cosmetically) on return, it now has a sharp edge.
I booked the service weeks in advance but it was changed by Coopers at short notice forcing me to go elsewhere for the MOT. The parking at Coopers is chaotic. Nobody rang to advise me of progress on the car. Service is complacent and unreliable.
The garage is always very busy, there is no where to park, the wait for the service is always 2 hours plus and even then I have to chase the service team to see when the car will be ready.
Poor transparency regarding pricing of servicing costs. Costs being charged are greater than those advertised and no car cleaning.
Mostly good but unable to service the aircon due to contaminated gas.
Long waiting time
After not receiving a call all day I returned to the dealership at 5:30pm to collect my vehicle ahead of the given time of 6pm. At 6:20pm I was still waiting in the packed customer waiting area. I ended up leaving without my car.
-ridiculously long waiting times from point of booking request to booked date (have to book in April for a June service booking) -misadvised about the time required to diagnose a fault -loan car requested but not supplied
Friendly, helpful Service Agent. However. No hire car available. Long waiting time at both ends. Car was kept for three days (should have been 1). Replacement tyres more expensive than market price. MOT more expensive than market price.
had the car for 3 days, which is no issue...but then came back with scratches on the steering wheel, and i know its a free valet but my kids would have done better!
Absolutely atrocious customer service: It took 2 months to have a basic repair on my car, there was no communication at the facility. It also took 24 hours to get my car cleaned there. The whole experience felt like I wasn't taken seriously
Took two days to do a MOT and very minor service, car was returned unwashed and dirty both inside and out.
Overall, the service was OK. However, I received no update from the team (including the usual video report) while my car was on site. When the car was returned, it had only been half-washed (wheels were still quite dirty) and had not been dried. Poor
Booking this service was through a central body which failed to understand that an MOT followed by the pre-warranty service requires a whole day. I was booked in for 2.30pm, arrived and was sent away again and asked to rebook.
The service I booked was not done. The loaner car I booked was not provided.
Excellent, the only very small problem was the service went overnight rather than just one day although I was kept informed of the delay and as it caused me no problem i agreed the time
Nice friendly staff and helpful manner!
As above: the Cobham personnel are always very smooth and agreeable. Unfortunately this is just words. This is not the first timeI have experienced a long wait rather than honest statements about when a vehicle will be ready.
The next day, my service assistant called while I was at the theatre. I called back at 6pm and again at 6.30, but he did not return my call. I was told he would be in the next day, Good Friday. I had to call again and was told he was not in that day.
Would have given you five stars had it not been for above mix-up.
They forgot to clean my car after the service.
- Made to wait for 1.5hrs before I could leave. - Courtesy car finally provided. Filthy with drink cartons and rubbish from others - Couldn't leave dealership as exit was blocked by angry customer who was disgruntled by poor service from dealership.
prompt and efficient, although car not washed
over 3 weeks in advance to get a service date car kept over night due to damaged new parts from supplier on this occasion i did not need my car the next day
Last autumn service visits and work were a catalogue of disasters. My most recent visit was better but still not great. Was told brake pad replacemnet would take about one and a half hours - I was there for 3 hours.
The communication at the dealer ship was rubbish, they were not proactive and didn't even react until prompted by me. Would never buy another car from Coopers, Cobham.
Excellent all round. The one problem is the lack of access in Cobham
The service from start to finish was fantastic, Jamie Smith and all the sales team kept me fully informed of progress with my order and the car arrived ahead of schedule. It was built to a high standard and exactly as specified at order.
I could not find fault with anything
Good communication from Maxine.
Polina was very friendly and helpful through the whole process
There was a slight bit of confusion regarding pick up as the salesman I was dealing with seemed to be out of the office a lot.
Staff were fantastic but Cobham Centre is dreadful - the parking situation is awful its so hard to find a space to park or even move your car within the area as so many cars coming and going for service/sales/recalls....
Zee Khan at Cooper Cobham did a great job from start to finish. From arranging an extended test drive to handing over the keys and follow up call he has been excellent.
Great team, very knowledgeable, always willing to help
Very pleased with salesperson, but car needs replacement battery
My X2 was ordered through the Motabiltity scheme very impressed with the sales team.