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ABOUT COOPER COBHAM.

Visit our state-of-the-art retailer centre to view the latest range of models.

Meet the team

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Lewi Fasulo

Head of Business

Alex Miller

New Car Sales Manager

Oliver Clayton

Aftersales Manager

Simon Hurst

Used Car Sales Manager

Beth Smith

Parts Manager

Javeed Ali

Used Car Retail Manager

Peter Williams

Used Car Retail Manager

Bash Salloum

New Car Retail Manager

Jerry Gravell

Local Business Development Manager

Grant Morris

Used Car Sales Executive

Jamie Smith

Sales Consultant

Miguel Neulaender

Sales Consultant

Kevin Van Hinsbergh

Sales Consultant

Kayleigh Widdowson

Service Reception Manager

Kieran Mant

Sales Consultant

Jake Harris

Sales Admin

Henry Tanor

Service Advisor

Lucy Blood-Courtney

Service Advisor

Elliot Miller

Product Genius

Marvin Mills

Sales Consultant

Oliver Noakes

Sales Consultant

Leroy Marshall

Sales Logistics

Nicole Waller

Service Reception Manager

Lorna Kirk

Receptionist Host

Lara Mcarthy

Receptionist Host

Sophia Marseilles

Receptionist Host

Diana Hawken

Host Receptionist

Nikki Curtain

Host Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Problems not resolved quickly

Service

The work that needs to be done is explained and completed on the agreed time.

Service

I waited while the MOT was carried out. Staff were efficient, courteous and helpful.

Service

I was fine with the service however when getting the car back I had to prompt them for the bike rack to be fitted to the car as it wasn’t on when I went to pick up

Service

Booked in for 10.0 on stated day for first oil service. Took forever to check in with many forms to go through. Finally left at 10.45, in mitigation it was busy. Car wasn't ready to collect until around 17.45. Was told they didn't have part.

Service

The service line staff are rude and too busy and not responsive. A number calls go unanswered and then when they promise to call back they never do

Service

I was called to say my car would be ready at 3pm so I made arrangements to get there for then. At 3 I received a phone call to say the car was not ready.

Service

Staff went beyond the expectations

Service

Warning brake light came on within 2 minutes of driving off with car. took it back and sorted out immediately as sensor needed adjusting

Service

Difficultvgetting sn appointment. Phones not answered. No call back when promised. Confusion as to whether car was ready and what had been done. Seemed to have to rely on the mechanic that did the work. If he wasnt in no one knew anything.

Service

Long wait to check car in for MOT and service. Then told car would probably not be ready that day, so I made arrangements to do without that evening. On returning home there was a message to say it had been ready after all!

Service

The waiting time to see an agent for a booked service visit is unacceptable

Service

Great service and easy to deal with

Service

My car service was fine, I did expect the complimentary car wash to be done in higher standards, as BMW has a reputation and the service should reflect that reputation.

Service

all good but it took longer than anticipated

Service

I did not meet the service contact at 9.30I did not hear from her until I rang for an update at 4.15. I was told that my car had not returned from MOT, should be ready by 6pmbut would confirm. No call back.Rang twice at 5.30 no answer.

Service

Had to wait 40 mins when is called to see if my car was ready.Car was meant to have been cleaned but it was hardly touched

Service

First of all the driver couldn’t find our house. Then the car had to stay overnight. It was then returned without my knowledge and agreement, which is a serious security breach. My call regarding this was misdirected twice, and answered after 40 mins

Service

Job done efficiently. Only question is that the timing of pick-up/deliver to home address should be made more clear at the outset. There was some confusion over the timing with my recent booking.

Service

The lady that dealt with me was very nice but ultimately the work has been very poor and the fact nobody called me back after 5 calls is shocking.

Service

The staff have been very friendly and helpful, but I am very unhappy about the damage to my car and unsatisfactory repair.

Service

The work had not been finished when I arrived to collect the car at the time agreed when I took it in. A phone call was made to my home to let me know, but I had already left.

Service

I felt like the problem was not taken seriously and I was fobbed off

Service

Everything was carried out as requested

Service

I usually deal with Nicole Waller at Cooper Cobham.Nicole is always an absolute pleasure to deal with, extremely knowledgable, nothing is ever too much trouble, and everything is always done with a smile.Nicole is an absolute asset to your busines

Service

I have to say that I think that your people at Cobham were somewhat let down by their body shop (at Brooklands?). I had booked the job weeks before. The service receptionist was apologetic, especially and my MOT / brake fluid service was prompt &fine

Service

An oil change service took a day and a half, the subsequent oil leak caused by the service was misdiagnosed on a further 2 hour visit and finally it took a day to identify and replace a dip stick washer lost during the service.

Service

Very good

Service

Only got what I was promised after complaining.

Service

Efficient, courteous service.

Service

Nothing wrong with the servicing of the car, but I asked for information on an upgrade to the sound system that was completely forgotten. Not the first time this has happened at Cooper Cobham. Staff seem incapable of dealing outside their own dept.

Service

My car went in for all of the wheels to be replaced due to corrosion. I was told the car would be ready the same day. I had my car returned to me four days later.

Service

Staff go above and beyond.

Service

Assistant seemed stressed when she dealt with return of my car.

Service

Very impressed with the levels of customer service received.

Service

Very efficient and helpful

Service

They completed all works to expectations

Service

See above - they accepted me on a walk in with possible flat tire, sorted it all out and had me home in less than an hour and returned my car the next day. I was nervous about going there after horrible experience at Thames Ditton (common ownership)

Service

Parking was a bit of a nightmare. Need more space

Service

BMW I like, my experience with BMW Copper Cobham was not good. Personnel is not kind, they delayed my car for another 24 hours with a last minute notice. Very poor quality service for this brand

Service

Service itself was fine. The problem was high level of customer demand, which put the staff under strain. Also, far too many cars parked on the site, making it difficult to find somewhere to park our other car when dropping off the vehicle.

Service

Makes me feel welcome any time I am there

Service

Efficient service from staff despite being a very busy morning

Service

Customer service totally let me down. 1. I requested repeatedly for a body shop quote while the car was on site, I never received it.2. I asked not to have the air con clean, but this was done.3. The car came back without a hoover/clean.

Service

Notwithstanding the above, the fix did go fairly smoothly, albeit your service advisor informed me that you were driven by the BMW franchise rules.

Service

I had a booking cancelled with less than 24 hours notice, with a poor excuse. Then after it was rebooked, I had to chase for updates once the car arrived at the garage (car was there for 4 days for recall work).Happy to go into the details

Service

Lucy on Service Reception is very good indeed.

Service

Booked appointment 8th August for the 17th Sept. Received A/P message 5:30pm Friday 15th Sept telling me not enough technicians and backlog of work (told the same re technicians Sept 2017). I Left 3 messages. Some issues when I arrived in branch.

Service

Its a nightmare arriving at Cobham because logistically it’s too small and servicing should now be undertaken in a different location.Valeting for a new car was poor to say the least. When you spend nearly £100k on a new vehicle it should be clean

Service

I felt it was very expensive for service received

Service

Very Kind but Services they were very disorganized; they changed appointments even at last minute and lack communication. They informed many times about new works to do just the day of the pick up at last minute which is unacceptable as they got time

Service

Although curtesy car was cancelled, service was done promptly

Service

self-explanatory score given

Service

I came in with an issue and a technivian came on a demonstration drive to assess the issue determining it to be rear discs and pads. Once renewed the problem persisted rewuiring the front discs and pads renewed. The bill jumped from £500 to £1200.

Service

as above. Your showroom advert says that I should be completely satisfied.

Service

Standard service was more expensive then the web site lead me to believe

Service

The only issue was that I was told it would take less time and it would be convenient for me to wait.

Service

Immediate service at initial reception, but a wait to see the service adviser. Service took 1 hour longer than quoted, but a discount was given to reflect this.

Service

Each time you have serviced either my car or the car you recently serviced we are met with a feeling that you are not going to complete the job fully without making hard work of things.

Service

Because this is not the first time we had been let down on our service experience

Service

Good experience people and facilities. Parking still a challenge

Service

You offered a free safety check which revealed brake pads were due for replacement. This work was done promptly while I waited.

Service

Promised all done within 1 hr at bookingPromised all done in 1 1/2 hr at day of serviceActually after 2 hr I had to ask if the car was readyPoor show. I saw other customers leaving to find another dealer to get the job done.

Service

If we were not very satisfied with Cooper Cobham we would not support them.

Service

Just an MOT. Passed again no problem after 13 years. Not much money for BMW but the service was excellent nonetheless. This included cleaning the car which was done to a very high standard.

Service

Very good

Service

Because i got charged for something i should never of been charged for

Service

Thought car parking is a very serious issue any time I go there I think they provide excellent service to me

Service

It started disastrously - see response to question 1. Surely it's possible to advise customers in advance that there's no courtesy car available. However in the end a genuine apology was given and I felt I was treated as an individual.

Service

Twice I needed to call to get an update on rhe work (in both cases I was told I would get a call back but didn’t)

Service

The service staff were very good.

Service

Disappointed that despite having my car for two days the Egr valve could not be replaced requiring my car to go in again. Level of service is not as good as the last time I had a BMW from Coopers in the early 90s

Service

5 weeks to complete simple repairs and then car returned with same faults !!

Service

Because the defect reported was not fixed.

Service

Parking, parking, parking - or lack of it.It is now so bad I am considering finding another BMW garage to use.

Service

Will have to come back next week for unfinished work.

Service

Great just too busySite needs to be bigger too many cars and people in such a small space.

Service

Covered everything I needed and did it nicely

Service

All done on time, car cleaned, polite staff

Service

I was led to believe that the issue with my vehicle would be covered by the warranty, this turned out not to be the case and I had to pay for the repair. If there is a doubt do not raise a customers hope only to dash it at the end!

Service

Good service from polite, pleasant professionals

Service

Reliable choice. Always polite and helpful

Service

I bought my Z4 in Oct last year with a roof rattle when closed. Been back for third time and it has now been addressed. However I now have to return with rattle in rear passenger window whe the roif is open and windows up??Service Dept always sympa

Service

Inside of car returned unclean with marks and oily fingerprints on dashboard (though carpet was hovered). Empty paper coffee cup from someone from Service Center left inside car.

Service

The rearranged service was perfect and your staff were v attentive and helpful on the day

Service

The procedure was fast and efficient.

Service

This main issue was that the deal advertised was not able to be completed!Still slightly pissed at that.

Sales

Broadly speaking, a satisfactory experience, however mainly driven by my personal experience and knowledge of BMW as a product. Staff could have had a better knowledge of the new 4x4 x models coming on stream.

Sales

Was smooth transition

Sales

As previously mentioned, the staff were excellent in all aspects but you lose 1 star due to the rather chaotic & crowded forecourt & parking facilities at Cobham.

Sales

Friendly and efficient

Sales

The service was good and people went out of their way to fit me in.

Sales

The time taken from my own initiated enquiry to a decision was less than 12 hours. The follow up service and attention to detail was first class.

Sales

Olivia Nokes was our sales rep and was very professional and knowledgeable without being too pushy

Sales

I would have been 100% but you lost marks as the car was delivered 3 days after promised delivery.

Sales

All the BMW employees we dealt with were very helpful and knowledgable.

Sales

Salesperson and the BMW genius at Cooper Cobham were excellent. Unfortunately the extras I had agreed as part of the sale hadn’t been ordered in time so were unavailable when I picked up my car, hence the 4.5/5 instead of 5/5.

Sales

Professional service to a very high standard

Sales

Completely satisfied. The staff at Cooper Cobham BMW were fantastic, made to feel so welcome as soon as you step through the door. I was advised at every step of purchase and delivery process, keeping me informed constantly on my vehicles progress

Sales

Marvin Mills was particularly helpful throughout.

Sales

Everything involved with the transaction was effortless

Sales

Very helpful and friendly staff

Sales

Made to feel very special and welcome the flowers and unveiling of my new car and was a super touch. Well done Maxine

Sales

It was easy and stress free.

Sales

Again great sales rep and personal service for collection

Sales

Good experience but one small niggle in that request for model number to be omitted was overlooked

Sales

was kept informed