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ABOUT COOPER COBHAM.

Visit our state-of-the-art retailer centre to view the latest range of models.

Meet the team

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Lewi Fasulo

Head of Business

Alex Miller

New Car Sales Manager

Oliver Clayton

Aftersales Manager

Simon Hurst

Used Car Sales Manager

Beth Smith

Parts Manager

Javeed Ali

Used Car Retail Manager

Peter Williams

Used Car Retail Manager

Bash Salloum

New Car Retail Manager

Jerry Gravell

Local Business Development Manager

Grant Morris

Used Car Sales Executive

Jamie Smith

Sales Consultant

Miguel Neulaender

Sales Consultant

Kevin Van Hinsbergh

Sales Consultant

Kayleigh Widdowson

Service Reception Manager

Kieran Mant

Sales Consultant

Jake Harris

Sales Admin

Henry Tanor

Service Advisor

Lucy Blood-Courtney

Service Advisor

Elliot Miller

Product Genius

Marvin Mills

Sales Consultant

Oliver Noakes

Sales Consultant

Leroy Marshall

Sales Logistics

Nicole Waller

Service Reception Manager

Lorna Kirk

Receptionist Host

Lara Mcarthy

Receptionist Host

Sophia Marseilles

Receptionist Host

Diana Hawken

Host Receptionist

Nikki Curtain

Host Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service carried out on time. Always very thorough.

Service

Problem we had was sorted out quickly and professionally.

Service

car went for new tyrewas returned without being washed/valeted, also had the red key number by the centre mirror still there. couple of days later, I get a tyre pressure warning, after checking, I found that the new tyre hadn't been filled correctly.

Service

The rear brakes needed renewing. I paid for the work on the brakes and a service. The dashboard warning light was still on. On returning next day it was discovered that the work on the brakes had not been done at all. Very unsatisfactory.

Service

on return the car still indicated that it required a service

Service

Expensive..and every time I bring my car for service I'm told who will look after me and when the car will be ready by. Subsequently, every single time, the car is never ready by the stated time, so.i call to find, and can't get hold of anyone.

Service

Car collected late.3pm–not done service yet.5pm–1 hour’s work left to do tomorrow, car will be back Thursday 11am. Wasn't -called them 11.47am.Told had called me 10am-NO. No evidence.Brakes not done initially but did then do. Told fuse box ok -NOT

Service

I was told I could have a lift to the station however it took a long time, 40 mins , because they didn’t have a car ... which looking back seems crazy as they could have used mine.

Service

See above. Staff are polite when actually get to talk to them (difficult) but car is still not fixed and frankly it was such a long/winded palaver getting it to you and back last time I’m still driving it with the alarm sounding as I can’t face more

Service

Car was with you far too long for what was MOT/MOT remedial works. Because bill exceed £1k I could not pay over the phone. I noticed that car was returned without it being washed as has been the case in the past.

Service

The booking process is not as easy as it could be in this internet age (your web booking service appears not to work at all) and the wait for an appointment is very long

Service

Due to workload of mechanics/technicians. The Car was not ready on time and The car had to be re booked to complete all the work.

Service

Contacted at 4pm to be told car not ready when I was cycling to collect. Car returned next day to my home address. Paperwork included "Front brake pads need urgent attention" but no one from Coopers spoke to me about this! Phoned Coopers twice.

Service

A simple job, resulting from a call-back in connection with the brake fluid/system, and this was carried out as effdiciwntly as I would expect.

Service

The heating and clock was not working and we had to wait for 4 weeks to get a booking. We took it in the night before the appt day and we had no feed back during the day. We were told at 3pm that no one had looked at it yet. Very disappointed!

Service

As above

Service

Cant fault the service I received

Service

This said, difficult to park at Cobham on busy day.

Service

I had to come in as there was an issue with the windscreen washers. As ever with Cooper Cobham there is nowhere to park, one has to wait for ever and worst of all (as usual) I had to keep calling to find out when the car would be ready. Really bad.

Service

Great service, which has been the case for the last 8 years.

Service

The service was appalling from start to finish.

Service

I arrived for oil change at 4.30, at 4.30. My keys weren’t taken from me until 5pm, and I left after 6.30. I hadn’t expected the service to take as long. Perhaps I’m unfair with this but I wasn’t really given any expectation that I’d wait 2hrs

Service

I was not dealt with by a service adviser. After all those waiting had been dealt with the woman at the top of the stairs took pity on me and took my keys. She said the car would be ready by 5pm.. No one had phoned by 5pm so I phoned and the person s

Service

First a big shout to Debbie Fisher in Bodywork who is always efficient and friendly. From the moment you walk through the door the staff including the technical guys are knowledgeable, friendly and informative.

Service

I liked the video sentbtonmy phone of the work done

Service

Service completed as promised

Service

Excellent service

Service

personal attention was lacking, a phone message received was rushed barely audible and unclear, service personnel wanted to process as quick as possible and whilst the car had been cleaned all saved stations on the radio had been deleted.

Service

I did not receive the promised video of my vehicle check. I did not receive a quote for new tyres despite verbally asking the service assistant to email this to me. The service assistant has also not responded to a follow-up e mail request.

Service

No problems

Service

15 min. wait to see service agent for both delivery and collection of my car, + 45 min. wait to receive my loan car; the interior had not been cleaned. New tech. took longer than old tech. to read the car's data from car key. Car park overcrowded.

Service

No issues with the service itself but I had a timed booking which overran by more than an hour and not really given a reason or kept updated with what was happening. Highlighted blocked washer jets which should have been dealt with considering time.

Service

I was given the wrong information about how long the car would be needed for which caused me a problem.

Service

Very expensive bill at collection, with no prior knowledge of the extent of how much it was going to be, and this after being promised a call in the day to confirm the cost. The video sent which did not tell me anything I did not know is not needed

Service

Very satisfied but there was one issue outstanding from my service that needed sorting. Apparently my recent service included a filter that was not available at the time and Cobham were going to call me. Still waiting

Service

Polite and friendly

Service

The only slight hiccup was having to wait 30 minutes after being told my car was ready for it to be washed etc. Otherwise everything went like clockwork,

Service

My experience when I bought the car was not great and this was even worse so hopefully they will improve soon! We chose Cobham based on my husband’s experience dealing with them and the reviews but I’ve been disappointed so far.

Service

Asked for a quote for some repair work, didn’t get one. Was told I would be contacted to arrange. Wasn’t. Poor.

Service

Prompt service and accomodating

Service

The service just done was great. There is still an overhang though from my previous visit, which was a complete muddle.

Service

Hire car available and everything sorted.

Service

I'm still waiting to hear back about my warranty claim n my wheel!

Service

Stop

Service

Was not up to usual high std. The health check video sent had no sound so was no use. There was no sheet provided showing tyre tread depths and brake pads. The invoice was prepared by stating the mileage was 1 mile more than last visit in February.

Service

Another customer hit my car in the car park and thankfully owned up. Coopers repaired the damage but it took 3 days and their initial time estimate of 1 day was wrong.

Service

I was told the service would only take about 45 minutes when I booked the service so I decided to stay close to the service centre in Cobham ,i called after about 1 .5 hours to see if my vehicle was ready to be told that someone would call me back

Service

Problems not resolved quickly

Service

The work that needs to be done is explained and completed on the agreed time.

Service

I was fine with the service however when getting the car back I had to prompt them for the bike rack to be fitted to the car as it wasn’t on when I went to pick up

Service

Booked in for 10.0 on stated day for first oil service. Took forever to check in with many forms to go through. Finally left at 10.45, in mitigation it was busy. Car wasn't ready to collect until around 17.45. Was told they didn't have part.

Service

I was called to say my car would be ready at 3pm so I made arrangements to get there for then. At 3 I received a phone call to say the car was not ready.

Service

The service line staff are rude and too busy and not responsive. A number calls go unanswered and then when they promise to call back they never do

Service

Staff went beyond the expectations

Service

Difficultvgetting sn appointment. Phones not answered. No call back when promised. Confusion as to whether car was ready and what had been done. Seemed to have to rely on the mechanic that did the work. If he wasnt in no one knew anything.

Service

Warning brake light came on within 2 minutes of driving off with car. took it back and sorted out immediately as sensor needed adjusting

Service

Long wait to check car in for MOT and service. Then told car would probably not be ready that day, so I made arrangements to do without that evening. On returning home there was a message to say it had been ready after all!

Service

Attentive staff

Sales

Overall the experience was very good and service was professional.When washing the car for the first time found a small blemish on the edge of the boot lid and reported this to Maxine Dadoush my sales consultant and has delt with problem quickly.

Sales

I've been buying cars at this Cobham facility for 20 years and the service and sales this year with Maxine Dadoush have been exemplary.

Sales

Everything went smoothly.

Sales

Maxine Dadoush

Sales

Also covered in Question 1

Sales

Really good price and service

Sales

Great customer service & sales team are very welcoming. Jas & Bashar were the sales people , they did very great job and was very easy and quick hadover

Sales

This main issue was that the deal advertised was not able to be completed!Still slightly pissed at that.

Sales

Broadly speaking, a satisfactory experience, however mainly driven by my personal experience and knowledge of BMW as a product. Staff could have had a better knowledge of the new 4x4 x models coming on stream.