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Service carried out on time. Always very thorough.
Problem we had was sorted out quickly and professionally.
car went for new tyrewas returned without being washed/valeted, also had the red key number by the centre mirror still there. couple of days later, I get a tyre pressure warning, after checking, I found that the new tyre hadn't been filled correctly.
The rear brakes needed renewing. I paid for the work on the brakes and a service. The dashboard warning light was still on. On returning next day it was discovered that the work on the brakes had not been done at all. Very unsatisfactory.
on return the car still indicated that it required a service
Expensive..and every time I bring my car for service I'm told who will look after me and when the car will be ready by. Subsequently, every single time, the car is never ready by the stated time, so.i call to find, and can't get hold of anyone.
Car collected late.3pmnot done service yet.5pm1 hours work left to do tomorrow, car will be back Thursday 11am. Wasn't -called them 11.47am.Told had called me 10am-NO. No evidence.Brakes not done initially but did then do. Told fuse box ok -NOT
I was told I could have a lift to the station however it took a long time, 40 mins , because they didnt have a car ... which looking back seems crazy as they could have used mine.
See above. Staff are polite when actually get to talk to them (difficult) but car is still not fixed and frankly it was such a long/winded palaver getting it to you and back last time Im still driving it with the alarm sounding as I cant face more
Car was with you far too long for what was MOT/MOT remedial works. Because bill exceed £1k I could not pay over the phone. I noticed that car was returned without it being washed as has been the case in the past.
The booking process is not as easy as it could be in this internet age (your web booking service appears not to work at all) and the wait for an appointment is very long
Due to workload of mechanics/technicians. The Car was not ready on time and The car had to be re booked to complete all the work.
Contacted at 4pm to be told car not ready when I was cycling to collect. Car returned next day to my home address. Paperwork included "Front brake pads need urgent attention" but no one from Coopers spoke to me about this! Phoned Coopers twice.
A simple job, resulting from a call-back in connection with the brake fluid/system, and this was carried out as effdiciwntly as I would expect.
The heating and clock was not working and we had to wait for 4 weeks to get a booking. We took it in the night before the appt day and we had no feed back during the day. We were told at 3pm that no one had looked at it yet. Very disappointed!
Cant fault the service I received
This said, difficult to park at Cobham on busy day.
I had to come in as there was an issue with the windscreen washers. As ever with Cooper Cobham there is nowhere to park, one has to wait for ever and worst of all (as usual) I had to keep calling to find out when the car would be ready. Really bad.
Great service, which has been the case for the last 8 years.
The service was appalling from start to finish.
I arrived for oil change at 4.30, at 4.30. My keys werent taken from me until 5pm, and I left after 6.30. I hadnt expected the service to take as long. Perhaps Im unfair with this but I wasnt really given any expectation that Id wait 2hrs
I was not dealt with by a service adviser. After all those waiting had been dealt with the woman at the top of the stairs took pity on me and took my keys. She said the car would be ready by 5pm.. No one had phoned by 5pm so I phoned and the person s
First a big shout to Debbie Fisher in Bodywork who is always efficient and friendly. From the moment you walk through the door the staff including the technical guys are knowledgeable, friendly and informative.
I liked the video sentbtonmy phone of the work done
Service completed as promised
personal attention was lacking, a phone message received was rushed barely audible and unclear, service personnel wanted to process as quick as possible and whilst the car had been cleaned all saved stations on the radio had been deleted.
I did not receive the promised video of my vehicle check. I did not receive a quote for new tyres despite verbally asking the service assistant to email this to me. The service assistant has also not responded to a follow-up e mail request.
15 min. wait to see service agent for both delivery and collection of my car, + 45 min. wait to receive my loan car; the interior had not been cleaned. New tech. took longer than old tech. to read the car's data from car key. Car park overcrowded.
No issues with the service itself but I had a timed booking which overran by more than an hour and not really given a reason or kept updated with what was happening. Highlighted blocked washer jets which should have been dealt with considering time.
I was given the wrong information about how long the car would be needed for which caused me a problem.
Very expensive bill at collection, with no prior knowledge of the extent of how much it was going to be, and this after being promised a call in the day to confirm the cost. The video sent which did not tell me anything I did not know is not needed
Very satisfied but there was one issue outstanding from my service that needed sorting. Apparently my recent service included a filter that was not available at the time and Cobham were going to call me. Still waiting
Polite and friendly
The only slight hiccup was having to wait 30 minutes after being told my car was ready for it to be washed etc. Otherwise everything went like clockwork,
My experience when I bought the car was not great and this was even worse so hopefully they will improve soon! We chose Cobham based on my husbands experience dealing with them and the reviews but Ive been disappointed so far.
Asked for a quote for some repair work, didnt get one. Was told I would be contacted to arrange. Wasnt. Poor.
Prompt service and accomodating
The service just done was great. There is still an overhang though from my previous visit, which was a complete muddle.
Hire car available and everything sorted.
I'm still waiting to hear back about my warranty claim n my wheel!
Was not up to usual high std. The health check video sent had no sound so was no use. There was no sheet provided showing tyre tread depths and brake pads. The invoice was prepared by stating the mileage was 1 mile more than last visit in February.
Another customer hit my car in the car park and thankfully owned up. Coopers repaired the damage but it took 3 days and their initial time estimate of 1 day was wrong.
I was told the service would only take about 45 minutes when I booked the service so I decided to stay close to the service centre in Cobham ,i called after about 1 .5 hours to see if my vehicle was ready to be told that someone would call me back
Problems not resolved quickly
The work that needs to be done is explained and completed on the agreed time.
I was fine with the service however when getting the car back I had to prompt them for the bike rack to be fitted to the car as it wasnt on when I went to pick up
Booked in for 10.0 on stated day for first oil service. Took forever to check in with many forms to go through. Finally left at 10.45, in mitigation it was busy. Car wasn't ready to collect until around 17.45. Was told they didn't have part.
I was called to say my car would be ready at 3pm so I made arrangements to get there for then. At 3 I received a phone call to say the car was not ready.
The service line staff are rude and too busy and not responsive. A number calls go unanswered and then when they promise to call back they never do
Staff went beyond the expectations
Difficultvgetting sn appointment. Phones not answered. No call back when promised. Confusion as to whether car was ready and what had been done. Seemed to have to rely on the mechanic that did the work. If he wasnt in no one knew anything.
Warning brake light came on within 2 minutes of driving off with car. took it back and sorted out immediately as sensor needed adjusting
Long wait to check car in for MOT and service. Then told car would probably not be ready that day, so I made arrangements to do without that evening. On returning home there was a message to say it had been ready after all!
Overall the experience was very good and service was professional.When washing the car for the first time found a small blemish on the edge of the boot lid and reported this to Maxine Dadoush my sales consultant and has delt with problem quickly.
I've been buying cars at this Cobham facility for 20 years and the service and sales this year with Maxine Dadoush have been exemplary.
Everything went smoothly.
Also covered in Question 1
Really good price and service
Great customer service & sales team are very welcoming. Jas & Bashar were the sales people , they did very great job and was very easy and quick hadover
This main issue was that the deal advertised was not able to be completed!Still slightly pissed at that.
Broadly speaking, a satisfactory experience, however mainly driven by my personal experience and knowledge of BMW as a product. Staff could have had a better knowledge of the new 4x4 x models coming on stream.