"Great product knowledge and finance options from Peter, Jason and James"

"Excellent service, very attentive and all my questions fully answered in a simple and clear way. Very Good at helping with my Personal Registration paperwork"

"The quality of any BMW means the product sells itself, however committing to spend in excess of 20k was massive to us. Cliff Tuck was reassuring,patient, knowledgeable and very professional. The Cobham dealership were excellent and a credit to BMW."

"The salesman was utterly professional and kept excellent communication through the order process"

"As before"

"I appreciated the regular updates and communication from Coopers but the 6 month lead time was frustrating."

"Everything went exactly to the plan Jason had laid out for me when I placed the order. No dramasa."

"Up to the standard expected."

"Part exchange for my old car was arranged very smoothly and the guys were very helpful through the whole sales process"

"The sales rep was excellent, very communicative and used all available formats to keep in touch in a timely manner."

"Jake Sales demonstrated as much enthusiasm for the car that I bought, as I did. He was refreshingly honest and a pleasure to work with"

"I received a very good and attentive service from Cooper Cobham. James Rhodes Evans was partcularly helpful dealing with my many enquiries and requests and Cliff Tuck was also very helpful in helping me select my new car"

"I have purchased a number fo cars from Cooper Cobham and received yet again firts class advice and service"

"From the day I approached Jason and Tony they were professional, courteous and accommodating and I could not have been made to feel more welcome top guys"

"Our requirements and criteria for purchasing a new car were met in a friendly and stress free environment. Delivery was exactly as advised and the collection was very easy and efficient."

"I was kept very well informed about the progress of delivery and what needed to be done by the sales consultant Alex Miller."

"Mr A Miller was very professional in his dealings with me and anticipated my needs."

"Outstanding experience from beginning to the time when the salesperson sent me a picture text of my car prior to the delivery day. Exciting"

"Took 3 attempts to get through, service interval not reset"

"I have been treated very well this time at the dealership after the bad experience received before."

"I was very satisfield with the work done on the car service But it was not until I arrived back home that I noticed a biro mark on the door and more importantly, the folder containing all the car manuals was missing."

"Usual couteous high standard. The laate was good too"

"There great a member of staff took the car and dropped it back when it was done."

"Dealership very helpful"

"My winter tyres were not ready for my trip to Germany, so the dealer leant me a different set. Fantastic service"

"I was very impressed with the service person who dealt with me. She was very thorough and filled me in as the day progressed"

"Have already entered the feedback on previous page"

"Helpful, but guarded and cautious about issues which are clearly endemic to the product"

"Excellent pick up and return service by a very friendly and helpful driver"

"I am not happy with Coopers BMW."

"Service cost was far toohigh much higher than that quoted on the telephone when booking."

"I never have to wait longer than estimated and really enjoy chilling out in the lounge while waiting"

"After notifying Coopers from Belgium of the problem, a very early appointment was made and the staff kept well in touch withme until collection but the problem reported persists"

"The staff are friendly professional and efficient. My car service was completed in the time allocated and came back spotless and driving beautifully. It is for these reasons that i would want to remain a BMW customer"

"Not cleaned as well as normal."

"A pleasure to visit, level of service is the best experienced"

"The outstanding service was given by Brian the driver, he was courteous, helpful and thoughtful, deserves a medal"

"Switched to Cooper Cobham because I was unhappy with Stratstone Taplow. Cooper Cobham is 500 better."

"Always very helpful"

"good job, but 2 weeks waiting for the service"

"Given wrong advice regarding battery needing replacing, issue unrelated. tailgate fixed, no battery issue"

"Absolutely brilliant, very professional."

"Good service"

"the cost was over £120 more than quoted."

"Car came back with scratches"

"friendly staff, informative and timely"

"No issue with them however, the efficiency of looking after the customer efficiency lacking at times; courtesy car lead-in time is unreasonable and when one is available you get a MINI which is not acceptable when your 6ft 3 and you drive a Series 6."

"Feedback good"

"Painless,that is what we all require."

"car returned with a good level of valeting,written record of servicing could be clearer,a report on the tyre wear and condition would be helpful too."

"Very good."

"went in for MOT, but required brake pads, filters, good service given at discounted price"

"The last garage i visited cleaned my car before handing it back to me."

"It was dismal. No lone car, no forecourt parking, It took 3 visits to identify the problem. They are focused on the feedback rather than the service for the customer. They did not sound very genuine"

"Efficient, friendly service, but forgot to give us free MOT voucher as promised, still failed to do so when reminded by phone."

"Car was fitted in without an appointment and with in 24 hours I had my car back, fantastic"

"Was given a nice cup of coffee while I waitied"

"I enjoyed the test drive whilst i waited on the repair."

"Penny is very good ."

"They are very helpful."

"When the dealer is called and message left for someone to call back then a return call is not recieved."

"The problem it went in with has not been fixed."

"Absolutely trouble free experience. Customer service exceeds expections in all aspects. The service from the service department is in our opinion quite outstanding, being well above known standards."

"When I rang to enquire about the vehicle noone was available.2 hours later I called again, asking to be called on my mobile number. They called my home number, and as I was away from home at the time I didn't get the message."

"The level of service was good, but very expensive. Also the service book was not stamped when i collected the vehicle."

"It was very difficult trying to get a hold of them, It took 4 hours to try and get through to someone."

"No comment provided."

"greater clarity on the service type and what was needed to be carried"

"Catalogue of disasters, broken promises and incompetence. Only fixed, partially, when Penny surname unknown took charge."

"It was really expensive but apart from that the service was great."

"Staff were extremely helpful, plus as I work during the week, you were happy to keep my car, so it did not inconvenience me at all."

"The service is always good. I was very well looked after."

"They are fantastic at the dealership. They are very helpful and friendly"

"Very courteous and helpful at all times"

"All issues and repairs have been handled to a high level of service. The staff are cheerful helpful and provide regular updates"

"The slight niggle that I was that the courtesy car I received was so low on fuel I had to go to a petrol staion straight away."

"the service at Coopers has been very good.....customer would like to pass on their thanks to Sally and the rest of the dealership for all their help ...."

"Disappointing waiting facilities, was told my car would be washed and cleaned, not done"

"I found everbody very helpful , the vehicle was thoroughly cleaned inside and out."

"customer service was very poor."

"While my car was in for repair I later received a parking ticket at 9.20 in the evening,permission not given, petrol tank empty"

"We were very well looked after"

"Overall good except I didn't get a phonecall about the car until quite late in the day which meant I couldn't collect it that night. The Service Consultant apologised and explained she was waiting for feedback from the technicians."

"Very unhappy with the service. I dropped off my car for problem analysis, was only left one message simply saying my car was ready for collection. Only when I arrived to collect did I find that £415 of work had been done with no prior authorisation."

"Car returned dirty and minus tow plug on bumper, calls not returned, had to ask for service manager"

"Service Advisor didn't make me aware of warranty insurance excess I had to pay until one week after the work had been carried out, when I received a call at work , demanding payment."

"I am very grateful that they collect and return my vehicle."

"BMW Roadside Assistance carried out a repair, booked my vehicle in to Cooper Cobham for further work. I received a text to tell me that the car was in the workshop and I would be notified when it was ready. But I heard nothing more."

"Issue was fixed, but warning light has returned and subsequently gone, so hopefully it won't return."

"Quick , Easy"

"Waiting for my seat to be sorted. Praise to Wendy and Martin, both very professional"

"Excellent, prompt and courteous service"