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As above. Please contact me for more details.
this time the Service salesmen was very to the piont and overall his manner was very short and abit off hand....... I was just another person to get through the system for the day .....
Generally satisfied, however the morning after the service I had a tyre pressure warning ("slightly low") and need to take the car back in this weekend to be reset. May be nothing to do with the service but does happen fairly often
Service required for an emergency repair was fast, efficient and friendly. Exceeded expectations.
Great staff, great experience, and love my new car
It was a good experience , however when I collected car there was a stain on the driver seat fabric - the team did manage to remove this thou
Work done as agreed. However, not clear why Cooper Cobham need the car for 9 hours!
I was very impressed by the attention given to me and the willingness to assist. The person who attended to my requirements (Henry) was enthusiastic and paid attention to my detailed concerns
Nothing went wrong
They were able to promptly identify and fix the problem of my car and quickly. Could have washed the car but assume did not have time for that.
Parking is terrible at the Cobham branch due to all the stock cars on site. Has been the case for some time and is very bad experience on arrival
a simple task , but done with no fuss
No video sent or health check document. Four phone calls relating to this oversight went unanswered . Had to call at garage to sort the problem. 34 mile round trip!
Cooper Cobham had multiple times to prove their worth and failed every single time.Customer contact is non existent making customers have to go to Cobham to get update.
very good service standards
The Service Adviser, Henry Tanor, was excellent and went out of his way to help.But the vehicle had to be returned twice to correct. In fact. one fault has still not been done.
Car parking is a nightmare
On arrival at 0830am I was informed that I would not be able to collect the car until 6pm. I had expected to be able to collect my car after 3 hours which was the time the booking service advised me it would take.
As above, with particular praise for the service agent Lucie, who was excellent and a credit to the organisation.
Sam looked after everything efficiently and was professional throughout.
Generally no issues other than mentioned.
It was a simple procedure. Staff were polite and very helpful. The procedure was done quickly as I waited.
I've got the rearview mirror and the horn fuse replaced.I had to return to BMW Cobham a second time because on my first visit the rearview mirror wasn't available and the horn fuse wasn't replaced properly.
While you wait service was punctual for a basic oil and filter change
Despite BMW having the car for the entire day for what was an oil service, together with riveting the electric seat control panel to the seat( one rivet), NO SERVICE TOOK PLACE, NOR WAS THE RIVET DONE, AS IT WAS THE WRONG ONE! How? Given full details
For some reason all the pre-set radio channels were cancelled and I have not been able to pre -set them again.
Bearing in mind this was my first Spring Safety Check since I bought the car from new in Dec 2017 I wasn't impressed, also the hood lining had to be replaced and had been recalled but BMW hadn't contacted me to tell me, how long would it have taken ?
Booked service weeks in advance, and specified that I required a courtesy car. On arrival at dealership I was kept waiting nearly 3 HOURS!!!!!!!!!!!!!!!! to hand in car key for routine service! No courtesy car available. Service etc. satisfactory.
The main niggle is being left without transportation as mentioned above.
Very satisfied, the people at Chobham were very helpful, polite and extremely professional.
The car should have been collected between 8.30 and 11am and returned between 3.00 and 5.00pm. It was collected at 12.45pm and returned at 6.45pm.My day had to be re-arranged.
Good prompt service
As usual , a very pleasant experience but felt that the checking-in process was a little inefficient which meant I had to wait longer than I expected
I was happy that Coopers did the specific service that I needed for my car only
Always helpful and reliable.
Generally good but expensive. Technician forgot to reset service reminder necessitating another visit to BMW workshop.
Everyone is communicative, friendly, well-informed and genuine.
I took my car in with a clean boot and it came back with dirty oil stains on the carpet
All accomplished swiftly and efficiently.
See my comments about the tire replacement issue stated in my answer to question one above.
I waited for my car service to be completed - overall waiting time was reasonably quick
Car not driveable above 20 mph but first free appointment was in 10 days time; at that visit diagnosis only and I was really surprised you asked me to drive it away; appointment to do work was over a week after so three weeks without driveable car
Service was very good however took 2 days not 1 and lost my electronic tag to open gates which cost me £50 to replace and 6 calls unanswered to discuss
Having invited me to have a Spring Check done, air conditioning serviced, and USB update of satnav map carried out not all was completed due to shortage ofvthe USB stick. Additional work was done but at a cost higher than promised.
asked a few questions regarding the service and was promised return calls but in both case return calls were not made.
always a completed job with a smile
Friendly and helpful team
Minimum fuss. Great communication. Clean car on collection
The car went in for a health check. I was told that a joint gaiter had split, probably by a stone, so not under warranty. I was advised to "keep an eye on it" and review it after 6 months. However, it transpired that the part needed changing now.
All staff were very pleasant, helpful and efficient
Was Ok but the service advisor said he would contact the Hire Company to renew the hire and he didn't leading to an argument and bad feeling with the Hire Company - left hand/right hand..
Friendly staff and prompt service.
Always very efficient and thorough.
My issue was handled very efficiently and the follow up has been efficient and I feel the Account handler is trying her best to solve our problems.
Attentive and courteous staff. Always a pleasure to get a lift back to Weybridge with Brian who has been with for years and is a great credit to you.
Everything that needed doing was done, and more.
Great service, good coffee and car valeted
Prompt and courteous service, also valet service, everything terrific.
very timely (went in to have my Winter tyres replaced with Summer tyres) while I waited
Quick efficient service with no surprises
Great service, excellent team, kept me fully informed.
Maxine (Cooper Cobham) and Matt were really helpful
Everything handled efficiently and smoothly
As above had to continually ask for information. even when the car arrived at the garage no one had been put in charge of my order. It was only after I rang up that a sales assistant took up my case and he was exceptionally helpfull
Sat nav issues
Most aspects very smooth and satisfactory. I have awarded 5 but it should be noted that the Navigation code had not been installed by the car's supplier (Reading I believe), but Cobham staff delivered and installed this to my home in a couple of days
All went smoothly and to plan.
Overall I suppose I rated the experience highly because there were no surprises and I didn't have to sit around ages waiting. Marvin was always available when we had agreed, all paperwork was prepared and the test drive car was ready on time.
All went smoothly
Overall very good but mistakes were made - eg delay in original order being placed and 1 day delay in being able to pick the car up.