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All accomplished swiftly and efficiently.
Service was very good however took 2 days not 1 and lost my electronic tag to open gates which cost me £50 to replace and 6 calls unanswered to discuss
Car not driveable above 20 mph but first free appointment was in 10 days time; at that visit diagnosis only and I was really surprised you asked me to drive it away; appointment to do work was over a week after so three weeks without driveable car
See my comments about the tire replacement issue stated in my answer to question one above.
I waited for my car service to be completed - overall waiting time was reasonably quick
always a completed job with a smile
asked a few questions regarding the service and was promised return calls but in both case return calls were not made.
Minimum fuss. Great communication. Clean car on collection
Having invited me to have a Spring Check done, air conditioning serviced, and USB update of satnav map carried out not all was completed due to shortage ofvthe USB stick. Additional work was done but at a cost higher than promised.
Friendly and helpful team
The car went in for a health check. I was told that a joint gaiter had split, probably by a stone, so not under warranty. I was advised to "keep an eye on it" and review it after 6 months. However, it transpired that the part needed changing now.
All staff were very pleasant, helpful and efficient
Was Ok but the service advisor said he would contact the Hire Company to renew the hire and he didn't leading to an argument and bad feeling with the Hire Company - left hand/right hand..
Friendly staff and prompt service.
Always very efficient and thorough.
My issue was handled very efficiently and the follow up has been efficient and I feel the Account handler is trying her best to solve our problems.
Attentive and courteous staff. Always a pleasure to get a lift back to Weybridge with Brian who has been with for years and is a great credit to you.
Great service, good coffee and car valeted
Everything that needed doing was done, and more.
Prompt and courteous service, also valet service, everything terrific.
very timely (went in to have my Winter tyres replaced with Summer tyres) while I waited
Quick efficient service with no surprises
Excellent service and communication from Nicole & Lucy
I thought £260 for brake fluid & oil changes expensive.A week later the rear washer started squirting inside the car when used whilst away in Kent for a few days. Two years ago the front washers seized up too. Repair being done FOC but 3hrs wtg.
As above also service desk arranged an interim oil change that I wanted. My son also needed an item replaced and there was no quibble.
Everything seems to run as smooth as clockwork
Kept me informed
It took from 0815ish to nearly closing time to complete
Very good experience
They make the sale of a new car such a lovely experience
Had to wait to long to hand over my vehicle and when collecting my vehicle. £1000 excess for cc excessive, had to pay excess waiver even though my insurance policy covers me for any car this was not acceptable to the Dealer
Friendly, helpful, efficient.
the complimentary valet was offered and I accepted. When I next opened the boot the compartment has not been vacuumed.
As per the previous statement.
a difficult day weather wise for Cooper Cobham to get to me to pick the car up and then return it the same day. This was a very impressive effort on their behalf to do this
We dropped our car at Coopers in Cobham at 7:30am for a MOT and a break fluid service. Despite us calling at various times we were not told that the car wouldnt be ready to take home that day, until 6:00pm! Totally unsatisfactory!
A squeaking from my brakes has not been fixed. I was told it was difficult!
Difficult to find a parking space. Was not told about recall work requiring 4 hours plus of programming in addition to service, until I checked in - if I had been told beforehand I would have arranged for transport .
Waited over 40 minutes to be served despite being asked to come and pick up the car. Similarly on drop off.
Repair completed, car washed, tyres checked. fresh coffee, friendly staff.
Not sure why it needed to take most of the day to perform the check and MOT but it might have ben because Cobham had to fit me in when Thames Ditton failed to.
I didnt have to wait long when I arrived. I was advised who would be looking after me and shown to my car.
Received excellent customer service from Nicole. She was fantastic and kept me up to date with ongoing works with the car. She also ensured I had a courtesy car. She is an asset to bmw cobham
I was a little disappointed I had to travel to cobham to have my car serviced as my local Thames Dutton dealership was unable to accommodate me. However, the service status on the cars computer is still showing the mot to be due.
Work was carried out on time and car handed back efficiently.
Service experience is 1st class
Comparing it to my Mercedes experience of many years , it lacks a degree of urgency in returning ones calls on technical issues
Nice service desk staff, set my service clock to March 2018 when it should have been 2019 though
The friendliness of the sales advisor(Jamie Smith) immediately made us feel homely and and not that of someone trying their hard sell tactics to get a sale. He made time to answer questions and explain where necessary.
Check in procedure was awful. I had to go to Reception, then sent upstairs where I was met by another receptionist who took my name, ticked that the car was in, and then told me to sit down. I had to wait 15 minutes before another person turned up
Everyone very helpful but reasons above apply
Very professional all round
My MOT FAILED DUE TO NON BMW HEADLIGHTS FAILING BMW ALIGNMENT TEST. THE AIRCON WAS NOT FIXED AND REQUIRED ANOTHER £100 CHARGE JUST TO GET TO THE PROBLEM SO AFTER £400 OF SERVICE I HAD TO TAKE IT TO ANOTHER GARAGE. FRANKLY IT WAS A DISASTER!
Difficult service reception and the following service was very disappointing
As above, great service!
Nice to get a call and reminder for the service is due
I didn't feel I should have been charged for a diagnostic check when part of the problem was due to engine parts, supplied by BMW, failing within 12 months. (fuel injectors on a 320i)
I was completely satisfied.
I noticed a few days later that the SERVICE NOW message was being displayed as I started the car, so I had to go back to have that reset as it was overlooked when the car was serviced.
Service and MOT fine. Car not delivered back on day of service, but following morning. Car well presented on return. Advisor has not responded on price for replacement tyres. So not as impressive as usual
The outcome was great and my car was fixed however I felt like communication could have been better. I had to chase quite a few times to find out when my car would be ready.
This would be 5 stars if not for the challenging parking situation at the dealership. Having said that, the staff are exceptional with the service manager even going out in the snow to retrieve my car from the heavily parked area while I stayed warm
Could not be more helpful
Car was delivered back extremely wet inside. Whilst I appreciate my car being cleaned whilst it is there for a service I really dont want it returned wet. I had to send it back to be dried out before I could drive it .
Everything that needed to be checked was done and the MOT carried out all in one day plus the loan of a car.
Very good service and despite running out of loan courtesy cars they immediately arranged for a hire car from Enterprise.
Usual excellent service.
BMW warrantee insurance issues first but my BMW garage in Cobham helped me and sorted it for me
Too slow in response re having extra work done to vehicle. Answer provided was fine.
The repair was a good will gesture and involve a the loan of a car while the work was completed
Very good - quite expensive for a minor service. Costs more to service on a per year basis than my other car - a Porsche.
The car had to remain with service department overnight - that was no problem at all as I had a loan car. The service rep said he would call me at 09.00 the following morning with an update. The phone call didn't come and I had to chase repeatedly.
The waiting time to see someone to just book it in is far too long in my opinion. Then when calling to see if ready the person couldn't be found so the receptionist had to rely on a post it note on his desk to call me back... I had phoned four times.
Cheerful and happy staff
Hire car I had booked wasn't available, I had to offer a solution, a taxi. The car was not ready as promised and pick time was in rush hour. Then no one rang me the next day and the car wasn't returned to me until 4.30 and wasn't clean on the outside
Unresolved issues prevent a higher rating
All went smoothly
Overall I suppose I rated the experience highly because there were no surprises and I didn't have to sit around ages waiting. Marvin was always available when we had agreed, all paperwork was prepared and the test drive car was ready on time.
Overall very good but mistakes were made - eg delay in original order being placed and 1 day delay in being able to pick the car up.
Car serviced and ready on time. Salesperson efficient and attentive.
Jamie Smith and Alex Miller were great.Amazing test drive with Eliott
Cobham happy, BMW Finance happy, I'm happy
Excellent customer service, sales manager (Oliver Nokes) was very professional, clear and not pushy. The only issue was the car arrived a week later than originally stated
Oliver Nokes was very good, knew his stuff, very polite, easy to get along with and keen to help where possible.
Staff were knowledgable and personable
Found a stock version of the model I was looking for with the extras I wanted. Ordering was efficient and delivery quick. Made use of email etc to ease the burden of the necessary admin
"Free" floor mats were given. These were the same colour as upholstery (no choice was given). Although light beige carpet-mats look wonderful in the showroom, they are totally impractical in my view! In the mud and rain on the first day they looked
All staff both efficient and friendly at each stage without applying any sales pressure. Handover took a little longer than it might have done but that is a small niggle.
See above please.
Excellent professional service from Cooper Cobham
Thanks to Oliver Nokes it was an enjoyable experience from our first test drive to signing on the line. He is knowledgeable, has great communication skills and helped us through the whole process patiently without us feeling under pressure.
Everything delivered on time and exactly as promised, even with last minute changes to package and paperwork.
See above. There was lack of continuity with the person I was dealing with.
Great service from Miguel and others I dealt with