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ABOUT COOPER COBHAM.

Visit our state-of-the-art retailer centre to view the latest range of models.

Meet the team

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Lewi Fasulo

Head of Business

Alex Miller

New Car Sales Manager

Oliver Clayton

Aftersales Manager

Simon Hurst

Used Car Sales Manager

Beth Smith

Parts Manager

Javeed Ali

Used Car Retail Manager

Peter Williams

Used Car Retail Manager

Lee Fogg

New Car Retail Manager

Jerry Gravell

Local Business Development Manager

Grant Morris

Used Car Sales Executive

Jamie Smith

Sales Consultant

Miguel Neulaender

Sales Consultant

Sam Carey

Service Advisor

Kevin Van Hinsbergh

Sales Consultant

Kayleigh Widdowson

Service Reception Manager

Kieran Mant

Sales Consultant

Jake Harris

Sales Admin

Henry Tanor

Service Advisor

Lucy Blood-Courtney

Service Advisor

Elliot Miller

Product Genius

Marvin Mills

Sales Consultant

Oliver Noakes

Sales Consultant

Leroy Marshall

Sales Logistics

Nicole Waller

Service Advisor

Lorna Kirk

Receptionist Host

Lara Mcarthy

Receptionist Host

Sophia Marseilles

Receptionist Host

Diana Hawken

Host Receptionist

Nikki Curtain

Host Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above. Please contact me for more details.

Service

this time the Service salesmen was very to the piont and overall his manner was very short and abit off hand....... I was just another person to get through the system for the day .....

Service

Generally satisfied, however the morning after the service I had a tyre pressure warning ("slightly low") and need to take the car back in this weekend to be reset. May be nothing to do with the service but does happen fairly often

Service

Service required for an emergency repair was fast, efficient and friendly. Exceeded expectations.

Service

Great staff, great experience, and love my new car

Service

It was a good experience , however when I collected car there was a stain on the driver seat fabric - the team did manage to remove this thou

Service

Work done as agreed. However, not clear why Cooper Cobham need the car for 9 hours!

Service

I was very impressed by the attention given to me and the willingness to assist. The person who attended to my requirements (Henry) was enthusiastic and paid attention to my detailed concerns

Service

Nothing went wrong

Service

They were able to promptly identify and fix the problem of my car and quickly. Could have washed the car but assume did not have time for that.

Service

Parking is terrible at the Cobham branch due to all the stock cars on site. Has been the case for some time and is very bad experience on arrival

Service

a simple task , but done with no fuss

Service

No video sent or health check document. Four phone calls relating to this oversight went unanswered . Had to call at garage to sort the problem. 34 mile round trip!

Service

Cooper Cobham had multiple times to prove their worth and failed every single time.Customer contact is non existent making customers have to go to Cobham to get update.

Service

very good service standards

Service

The Service Adviser, Henry Tanor, was excellent and went out of his way to help.But the vehicle had to be returned twice to correct. In fact. one fault has still not been done.

Service

Car parking is a nightmare

Service

On arrival at 0830am I was informed that I would not be able to collect the car until 6pm. I had expected to be able to collect my car after 3 hours which was the time the booking service advised me it would take.

Service

As above, with particular praise for the service agent Lucie, who was excellent and a credit to the organisation.

Service

Super service

Service

Sam looked after everything efficiently and was professional throughout.

Service

Generally no issues other than mentioned.

Service

.

Service

It was a simple procedure. Staff were polite and very helpful. The procedure was done quickly as I waited.

Service

I've got the rearview mirror and the horn fuse replaced.I had to return to BMW Cobham a second time because on my first visit the rearview mirror wasn't available and the horn fuse wasn't replaced properly.

Service

While you wait service was punctual for a basic oil and filter change

Service

Despite BMW having the car for the entire day for what was an oil service, together with riveting the electric seat control panel to the seat( one rivet), NO SERVICE TOOK PLACE, NOR WAS THE RIVET DONE, AS IT WAS THE WRONG ONE! How? Given full details

Service

For some reason all the pre-set radio channels were cancelled and I have not been able to pre -set them again.

Service

Bearing in mind this was my first Spring Safety Check since I bought the car from new in Dec 2017 I wasn't impressed, also the hood lining had to be replaced and had been recalled but BMW hadn't contacted me to tell me, how long would it have taken ?

Service

Booked service weeks in advance, and specified that I required a courtesy car. On arrival at dealership I was kept waiting nearly 3 HOURS!!!!!!!!!!!!!!!! to hand in car key for routine service! No courtesy car available. Service etc. satisfactory.

Service

The main niggle is being left without transportation as mentioned above.

Service

Very satisfied, the people at Chobham were very helpful, polite and extremely professional.

Service

The car should have been collected between 8.30 and 11am and returned between 3.00 and 5.00pm. It was collected at 12.45pm and returned at 6.45pm.My day had to be re-arranged.

Service

Good prompt service

Service

As usual , a very pleasant experience but felt that the checking-in process was a little inefficient which meant I had to wait longer than I expected

Service

I was happy that Coopers did the specific service that I needed for my car only

Service

Always helpful and reliable.

Service

Generally good but expensive. Technician forgot to reset service reminder necessitating another visit to BMW workshop.

Service

Everyone is communicative, friendly, well-informed and genuine.

Service

I took my car in with a clean boot and it came back with dirty oil stains on the carpet

Service

All accomplished swiftly and efficiently.

Service

See my comments about the tire replacement issue stated in my answer to question one above.

Service

I waited for my car service to be completed - overall waiting time was reasonably quick

Service

Car not driveable above 20 mph but first free appointment was in 10 days time; at that visit diagnosis only and I was really surprised you asked me to drive it away; appointment to do work was over a week after so three weeks without driveable car

Service

Service was very good however took 2 days not 1 and lost my electronic tag to open gates which cost me £50 to replace and 6 calls unanswered to discuss

Service

Having invited me to have a Spring Check done, air conditioning serviced, and USB update of satnav map carried out not all was completed due to shortage ofvthe USB stick. Additional work was done but at a cost higher than promised.

Service

asked a few questions regarding the service and was promised return calls but in both case return calls were not made.

Service

always a completed job with a smile

Service

Friendly and helpful team

Service

Minimum fuss. Great communication. Clean car on collection

Service

The car went in for a health check. I was told that a joint gaiter had split, probably by a stone, so not under warranty. I was advised to "keep an eye on it" and review it after 6 months. However, it transpired that the part needed changing now.

Service

All staff were very pleasant, helpful and efficient

Service

Was Ok but the service advisor said he would contact the Hire Company to renew the hire and he didn't leading to an argument and bad feeling with the Hire Company - left hand/right hand..

Service

Friendly staff and prompt service.

Service

As above.

Service

No complaints.

Service

Always very efficient and thorough.

Service

My issue was handled very efficiently and the follow up has been efficient and I feel the Account handler is trying her best to solve our problems.

Service

Attentive and courteous staff. Always a pleasure to get a lift back to Weybridge with Brian who has been with for years and is a great credit to you.

Service

Everything that needed doing was done, and more.

Service

Great service, good coffee and car valeted

Service

Prompt and courteous service, also valet service, everything terrific.

Service

very timely (went in to have my Winter tyres replaced with Summer tyres) while I waited

Service

Quick efficient service with no surprises

Service

Great service, excellent team, kept me fully informed.

Sales

Maxine (Cooper Cobham) and Matt were really helpful

Sales

Everything handled efficiently and smoothly

Sales

As above had to continually ask for information. even when the car arrived at the garage no one had been put in charge of my order. It was only after I rang up that a sales assistant took up my case and he was exceptionally helpfull

Sales

Sat nav issues

Sales

Most aspects very smooth and satisfactory. I have awarded 5 but it should be noted that the Navigation code had not been installed by the car's supplier (Reading I believe), but Cobham staff delivered and installed this to my home in a couple of days

Sales

All went smoothly and to plan.

Sales

Car ready

Sales

Overall I suppose I rated the experience highly because there were no surprises and I didn't have to sit around ages waiting. Marvin was always available when we had agreed, all paperwork was prepared and the test drive car was ready on time.

Sales

All went smoothly

Sales

Overall very good but mistakes were made - eg delay in original order being placed and 1 day delay in being able to pick the car up.