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Paid for engine oil top up. Drove away and the engine oil light comes up.Annoying rattle under the dashboard after service.
Very speedy and efficient.
Excellent apart from the fact that I was kept waiting for 45 minutes to check in.
Comfortable in the knowledge that my car is in safe hands.
Excellent collection from home and return the same day after 6 hours. Good communication, excellent service assistance by Lucy. Live relay of health check is most impressive. Not overcharged.
Apart from a few minor issues I was pleased with the service provided and the outcome
Took under an hour to do first service which was great. Only issue was the valet clean could have been better, may be that's why it was under an hour !
As above, and all went well with the service/MOT
The staff I dealt with were helpful and competent.
The staff were very helpful and friendly, they looked after my every need.
They did as they said they would but it tok longer than I had hoped. I liked their system of explaining worn tyres but not the price quoted for replacing them.
A slick and professional service.
I would have put completely satisfied if the valet had been more thorough. There were smudges and watermarks left on outside body
Service reception and customer care (Nicola?) is first rate
The service was fantastic as always
Didn't need to call in at the centre
On time and clean car on return.
Quick to fix the fault of another garage
Car was cleaned and service carried out
Car was picked up and returned on time.
Long wait to book car in for service also why do the service people find it necessary to change the radio station and not return to original position !!!! This occurs every time the car is in for service etc - very annoying !!!!!
See above, a short job took too much effort to schedule, too much time to resolve and reasulted in a very long wait despite a slot being booked for repair.
At first, I was not completely satisfied from moment the buying process began, it was frustrating, the amount of issues that was wrong with the car, but the service manager Luke Clark, has turned my experience around to a better experience.
Great service no messing around all staff very welcoming. However the tool was left in my car for the seat belt which must have been an accident and I keep being referred to as Mr when I'm a Miss ?? Other than that cant fault it
There seemed to be a misunderstanding between service reception and customer service as I was left in limbo for a time (had very tight schedule that day). I asked customer service about sat nav subscriptions, was promised an answer but never got one.
No one had told me that 'Recent Destinations' in the sat nav would all be deleted. It's caused me a lot of problems as I use this a lot and now have to find all the addresses and re-enter them, very time-consuming.Also the seat settings were changed
The same as the reason above.
Richard did as much as he could but the support behind him was woeful
Service personnel I dealt with could not have been more accommodating, great communication and a pleasure to deal with.
Car wash was poor, large parts of my wheels were missed. Takes a long time to even drop of my car. Confirmed all my details when booking, no idea why I can't drop my key and go. Wait for service advisor then to load details of work to be fine on syst
My satisfaction level would have been much higher had all the work (which includes the brakes) been completed in the same day. I am completely satisfied with the work that was completed on the day. Thank you for that.
Hassle free, courtesy car, kept me informed of progress all the way along
I asked for small scuff to be dealt with and have not heard anything!also alloy wheel scuff on summer wheels reported at time of change to winter wheels no help aster 6 months
I have an on going dispute and still not had a resolution
They were responsive, but I had to explain the issues that I was experiencing multiple times to multiple people.
Sevice area reception is very comfortable with TV in waiting area. Service advisor friendly and knowledgable
Please see above. We were in the last stages of negotiation for a very highly specked 450i and though they said they would honour a competitive offer when it came down to it they didn't and nor did they even try which is the most disappointing.
i was disappointed with how the return of my car was handled. I was called at 3.30 pm to say that the car was ready. By 5.30 it had still not been returned. I had to call many times to find out what was happening. It was eventually returned at 6.30.
See above. Latest service (Coopers called it a 'fully comprehensive service') identified an issue with the VHC controls - didn't sort it at time of service. Post service, car has had a screeching noise? Brake discs? Wasn't an issue pre service.
Not a service,a repair.Coopers Cobham were very helpful and efficient
Most defiantly would not recommend them, host of problems unable to type here due to low limitation of characters allowed to be typed.
On occasion arranged telephone calls to me were not made and follow-up was necessary by me.
Lack of parking, too busy
i asked when service was due and a date was booked in. i travelled to cobham left the car for a waiting appointment only to be phoned 10 minutes later as could not be done as servicing package did not kick in until 2 days later. had to return again
Cooper Cobham has an amazing enthusiasm for BMW, clear from the service and especially the sales staff. Work was completed on time and the customer car park is improving massively, apparently now they have more off-site storage.
They went the extra mile to ensure my car was properly serviced and faults fixed.
There seemed to be a disconnect between reception, service and the technician working on my car as I was not able to get any updated when I telephoned to find out what was happening.
All was as recommended expected and efficient.
Rather expensive for an oil change. Dianne the service receptionist is very rude arrogant and unapproachable. Very dismissive of customers and looks down her nose at customers.
Fanatastic level of service. My car was fixed first time and in a timely fashion after a so called specialist had broken it.
Both my cars are new so I have not had much servicing yet, but they looked at one of them the other day. I got the feeling that it was done thoroughly and professionally.
The service team dealt poorly with me, got my car into the workshop only 7 hours after I dropped it, and communicated poorly with me until I engaged a manager.
It was simply a great service
Service was great, slightly disappointed as break pads front and rear only had 1600miles left before requiring replacing. Would have liked to have been informed before pick up so that could have also been done in same service.
Kept me informed as to when could pick up car
Re-delivered a day late from a straightforward service for the second year running! Mechanic failed to notice that the rear tyres had been changed recording them as Continental instead of Bridgestone; failed to check tyre pressures - front v low
Good service. Liked the video guide to my car.
I pointed out a spreading rust issue on the rear wheel hubs on my 10 week old car. This was photographed and apparently handed to the warranty manager to deal with. It is now 10 days later and I have heard nothing. This is very poor customer care.
There was a delay in providing the loan car however Kayleigh arranged for a driver to get me to my destination and the car to be delivered to my house post service so overall no big issue. It would have been 5 stars without this hiccup.
It was frustrating that during the service the service indicator was not updated requiring me to make a return visit which took me 1.5 hours. For the second time in succession a courtesy car was unavailable which, living in Dorking, is inconvenient
Best customer service I have received for a long time.
My problem was dealt with quickly & efficiently
Very easy process, friendly staff and our car was diagnosed, fixed and returned with minimum disruption, and the replacement car was lovely
I was pleasantly surprised how far out of the way Luke went to resolve the issue.
very good - professional attitude from staff.
It took over an hour to check my car in for a service and pick up a courtesy car. I asked them to address a clonking sound on the start/stop function. Service didn't take place until 4.45pm, clonking not addressed. Very poor customer service.
The service I received when dealing with Lucy Blood-Courtney was very professional and very helpful.
They were able to give me an appointment at a time that suited me and they did the service within the hour. I also liked the video that they send.
I was called to collect my car after the service was completed and when the BMW Service Agent walked with me to my car the car had not been washed as requested. I had to wait a further 20 minutes before my car was ready.
same reason as above
See above. Full marks for providing a full tank of petrol.
Very congested car park makes visiting showroom awkward
Very attentive but no pressure.
The salesman was very helpful, knowledgeable and handled things very professionally.The only improvement I could suggest would be for BMW to offer a suitable online tracking tool so that customers can keep themselves fully informed during the process
the service and attention while purchasing the car was excellent
They went to great lengths to source two cars, to reduce the waiting time, and to find us cars we really wanted. No rush, no fuss, just friendly relaxed customer service
All appointments were met on time . Service was professional
The sales team were excellent and very attentive. I did not feel rushed, the test drive was enjoyable and Christian was very knowledgeable about the car. The showroom itself was very smart and professional.
Nothing was too much trouble. You even arranged to see if I could fit my 4 series in my narrow garage.
Unfortunately, having put a deposit down on my choice of car, I was then told the following day it wasn't available after all. This then happened twice more. I eventually changed my original choice to an upgraded model..
Dear Mr Mazur, thank you for your feedback.
Whole deal conducted very well. The sales exec Neville Contractor was excellent and kept me fully in the picture at all stages of the deal.
Good service at cobham
Oliver was very helpful and we got everything done in one afternoon.
Simple straight forward, no hard sell
My wife and I had requested a speedy appointment due to an impending vacation.Sales executive Neville Contractor although hard pressed took exceptional pains to ensure we were well accommodated in between servicing two other potential clients.
Super service from Christian Macdonald and Barry Walker.
My brand new car was damaged and had a scar on the day that I went to pick it up. It was sent for bodywork repair, but the quality of the repair was below standard, so now being redone! I only drove it for 4 days! Very frustrating!
Neville Contractor as the salesman was excellent, he realised that we were not excited about trading in our 420d convertible with only 8000 miles on it and up sold us to the 440I convertable, which we are very pleased with. He was patient while well.
Courteous, attentive salesman
A slightly longer process than I had expected (two and a half hours) to collect the car. Asset protection insurance had to be set up on the day and the BMW experience is always compromised by the congested nature of the Cobham site.
Nice experience, very down to earth sales guy.
Well informed sales staff, good sales environment and a no-nonsense approach.
Everything was handled superbly - great vehicle and deal, informed every step of the way, went the extra-mile on collection day by having the car inside!