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Nothing went wrong
Parking is terrible at the Cobham branch due to all the stock cars on site. Has been the case for some time and is very bad experience on arrival
They were able to promptly identify and fix the problem of my car and quickly. Could have washed the car but assume did not have time for that.
a simple task , but done with no fuss
No video sent or health check document. Four phone calls relating to this oversight went unanswered . Had to call at garage to sort the problem. 34 mile round trip!
Cooper Cobham had multiple times to prove their worth and failed every single time.Customer contact is non existent making customers have to go to Cobham to get update.
very good service standards
The Service Adviser, Henry Tanor, was excellent and went out of his way to help.But the vehicle had to be returned twice to correct. In fact. one fault has still not been done.
On arrival at 0830am I was informed that I would not be able to collect the car until 6pm. I had expected to be able to collect my car after 3 hours which was the time the booking service advised me it would take.
Car parking is a nightmare
As above, with particular praise for the service agent Lucie, who was excellent and a credit to the organisation.
Sam looked after everything efficiently and was professional throughout.
Generally no issues other than mentioned.
It was a simple procedure. Staff were polite and very helpful. The procedure was done quickly as I waited.
I've got the rearview mirror and the horn fuse replaced.I had to return to BMW Cobham a second time because on my first visit the rearview mirror wasn't available and the horn fuse wasn't replaced properly.
While you wait service was punctual for a basic oil and filter change
For some reason all the pre-set radio channels were cancelled and I have not been able to pre -set them again.
Bearing in mind this was my first Spring Safety Check since I bought the car from new in Dec 2017 I wasn't impressed, also the hood lining had to be replaced and had been recalled but BMW hadn't contacted me to tell me, how long would it have taken ?
Despite BMW having the car for the entire day for what was an oil service, together with riveting the electric seat control panel to the seat( one rivet), NO SERVICE TOOK PLACE, NOR WAS THE RIVET DONE, AS IT WAS THE WRONG ONE! How? Given full details
Booked service weeks in advance, and specified that I required a courtesy car. On arrival at dealership I was kept waiting nearly 3 HOURS!!!!!!!!!!!!!!!! to hand in car key for routine service! No courtesy car available. Service etc. satisfactory.
The main niggle is being left without transportation as mentioned above.
The car should have been collected between 8.30 and 11am and returned between 3.00 and 5.00pm. It was collected at 12.45pm and returned at 6.45pm.My day had to be re-arranged.
Very satisfied, the people at Chobham were very helpful, polite and extremely professional.
Good prompt service
As usual , a very pleasant experience but felt that the checking-in process was a little inefficient which meant I had to wait longer than I expected
I was happy that Coopers did the specific service that I needed for my car only
Always helpful and reliable.
Everyone is communicative, friendly, well-informed and genuine.
Generally good but expensive. Technician forgot to reset service reminder necessitating another visit to BMW workshop.
I took my car in with a clean boot and it came back with dirty oil stains on the carpet
All accomplished swiftly and efficiently.
Service was very good however took 2 days not 1 and lost my electronic tag to open gates which cost me £50 to replace and 6 calls unanswered to discuss
I waited for my car service to be completed - overall waiting time was reasonably quick
See my comments about the tire replacement issue stated in my answer to question one above.
Car not driveable above 20 mph but first free appointment was in 10 days time; at that visit diagnosis only and I was really surprised you asked me to drive it away; appointment to do work was over a week after so three weeks without driveable car
Having invited me to have a Spring Check done, air conditioning serviced, and USB update of satnav map carried out not all was completed due to shortage ofvthe USB stick. Additional work was done but at a cost higher than promised.
Minimum fuss. Great communication. Clean car on collection
Friendly and helpful team
asked a few questions regarding the service and was promised return calls but in both case return calls were not made.
always a completed job with a smile
The car went in for a health check. I was told that a joint gaiter had split, probably by a stone, so not under warranty. I was advised to "keep an eye on it" and review it after 6 months. However, it transpired that the part needed changing now.
All staff were very pleasant, helpful and efficient
Was Ok but the service advisor said he would contact the Hire Company to renew the hire and he didn't leading to an argument and bad feeling with the Hire Company - left hand/right hand..
Friendly staff and prompt service.
Always very efficient and thorough.
My issue was handled very efficiently and the follow up has been efficient and I feel the Account handler is trying her best to solve our problems.
Attentive and courteous staff. Always a pleasure to get a lift back to Weybridge with Brian who has been with for years and is a great credit to you.
Everything that needed doing was done, and more.
Great service, good coffee and car valeted
Prompt and courteous service, also valet service, everything terrific.
very timely (went in to have my Winter tyres replaced with Summer tyres) while I waited
Quick efficient service with no surprises
Excellent service and communication from Nicole & Lucy
As above also service desk arranged an interim oil change that I wanted. My son also needed an item replaced and there was no quibble.
Everything seems to run as smooth as clockwork
Kept me informed
I thought £260 for brake fluid & oil changes expensive.A week later the rear washer started squirting inside the car when used whilst away in Kent for a few days. Two years ago the front washers seized up too. Repair being done FOC but 3hrs wtg.
It took from 0815ish to nearly closing time to complete
Very good experience
They make the sale of a new car such a lovely experience
Had to wait to long to hand over my vehicle and when collecting my vehicle. £1000 excess for cc excessive, had to pay excess waiver even though my insurance policy covers me for any car this was not acceptable to the Dealer
As per the previous statement.
a difficult day weather wise for Cooper Cobham to get to me to pick the car up and then return it the same day. This was a very impressive effort on their behalf to do this
Friendly, helpful, efficient.
the complimentary valet was offered and I accepted. When I next opened the boot the compartment has not been vacuumed.
We dropped our car at Coopers in Cobham at 7:30am for a MOT and a break fluid service. Despite us calling at various times we were not told that the car wouldnt be ready to take home that day, until 6:00pm! Totally unsatisfactory!
A squeaking from my brakes has not been fixed. I was told it was difficult!
Difficult to find a parking space. Was not told about recall work requiring 4 hours plus of programming in addition to service, until I checked in - if I had been told beforehand I would have arranged for transport .
Not sure why it needed to take most of the day to perform the check and MOT but it might have ben because Cobham had to fit me in when Thames Ditton failed to.
Waited over 40 minutes to be served despite being asked to come and pick up the car. Similarly on drop off.
Repair completed, car washed, tyres checked. fresh coffee, friendly staff.
Received excellent customer service from Nicole. She was fantastic and kept me up to date with ongoing works with the car. She also ensured I had a courtesy car. She is an asset to bmw cobham
I didnt have to wait long when I arrived. I was advised who would be looking after me and shown to my car.
I was a little disappointed I had to travel to cobham to have my car serviced as my local Thames Dutton dealership was unable to accommodate me. However, the service status on the cars computer is still showing the mot to be due.
Work was carried out on time and car handed back efficiently.
Service experience is 1st class
Comparing it to my Mercedes experience of many years , it lacks a degree of urgency in returning ones calls on technical issues
Nice service desk staff, set my service clock to March 2018 when it should have been 2019 though
Great service, excellent team, kept me fully informed.
Maxine (Cooper Cobham) and Matt were really helpful
Everything handled efficiently and smoothly
As above had to continually ask for information. even when the car arrived at the garage no one had been put in charge of my order. It was only after I rang up that a sales assistant took up my case and he was exceptionally helpfull
Sat nav issues
All went smoothly and to plan.
Most aspects very smooth and satisfactory. I have awarded 5 but it should be noted that the Navigation code had not been installed by the car's supplier (Reading I believe), but Cobham staff delivered and installed this to my home in a couple of days
All went smoothly
Overall very good but mistakes were made - eg delay in original order being placed and 1 day delay in being able to pick the car up.
Overall I suppose I rated the experience highly because there were no surprises and I didn't have to sit around ages waiting. Marvin was always available when we had agreed, all paperwork was prepared and the test drive car was ready on time.
Car serviced and ready on time. Salesperson efficient and attentive.
Jamie Smith and Alex Miller were great.Amazing test drive with Eliott
Cobham happy, BMW Finance happy, I'm happy
Excellent customer service, sales manager (Oliver Nokes) was very professional, clear and not pushy. The only issue was the car arrived a week later than originally stated
Oliver Nokes was very good, knew his stuff, very polite, easy to get along with and keen to help where possible.
Staff were knowledgable and personable
Found a stock version of the model I was looking for with the extras I wanted. Ordering was efficient and delivery quick. Made use of email etc to ease the burden of the necessary admin
"Free" floor mats were given. These were the same colour as upholstery (no choice was given). Although light beige carpet-mats look wonderful in the showroom, they are totally impractical in my view! In the mud and rain on the first day they looked
All staff both efficient and friendly at each stage without applying any sales pressure. Handover took a little longer than it might have done but that is a small niggle.
See above please.
Excellent professional service from Cooper Cobham